Antonique Greer
Houston,TX
Summary
Resourceful Web Chat Agent known for productivity and efficient task completion. Possess specialized skills in customer service, typing speed, and CRM software management. Excel at communication, problem-solving, and multitasking, ensuring high-quality customer interactions. Prioritize clear, empathetic responses to support client needs effectively. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Web Chat Agent
Beta Staffing Services, LLC
08.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified customer information and updated account details as needed.
- Assisted customers in navigating the company's website for product information or purchase options.
- Followed up on customer inquiries or concerns in a timely fashion.
- Promoted available products and services to customers during service, account management and order calls.
- Adhered to established policies and procedures when responding to customer inquiries.
- Demonstrated excellent listening skills and empathy while interacting with customers online.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized tools such as canned responses, FAQs, and knowledge bases during interactions.
Chat Support Agent
Asurion
09.2019 - 11.2021
- Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
- Maintained understanding of company computer software, products and services.
- Used various skills to resolve problems in reasonable amount of time.
- Answered questions from customers that came in through the company's online chat feature.
- Updated customer data in systems, adding detailed notes.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Representative
Walmart
02.2017 - 09.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Dispatcher
Avip Express
05.2015 - 02.2017
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Communicated with individuals within inbound call center setting to complete dispatch support for calls.
- Answered customer requests with information about product availability, shipping information and status updates.
- Identified locations and needs of callers to accurately send assistance.
- Monitored changes in delivery schedule and communicated changes to customers.
- Investigated and resolved customer and vendor issues to retain business.
- Recorded results of service calls to create report summaries for senior management.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Assistant Manager
Dollar General Store
02.2013 - 10.2016
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
Education
Certificate - Marketing
Colorado State University
Fort Collins, CO03-2025
Some College (No Degree) - Nursing
Middle Tennessee State University
Murfreesboro, TNSome College (No Degree) - Nursing
Motlow Community College
Smyrna, TNSome College (No Degree) - Accounting
Northwest Community College
5197 W E Ross Pkwy, Southaven, MSHigh School Diploma -
Ridgeway High School
Memphis, TN05-2013
Skills
- Digital marketing
- Customer service
- Data analysis
- Social media management
- Effective communication
- Problem solving
- Web navigation
- Call center experience
- E-commerce
- Performance tracking
- Brand representation
- Customer service orientation
- Decision-making
- Data management
- Order processing
- Written communication
- Attention to detail
- In-store support
- Communication skills
- Typing 45 wpm
- Multi-line phone talent
- Multi-task management
- Documentation
- Grammar
- Follow-up skills
- Inbound and outbound calling
- Retail sales customer service
- Product knowledge
- Researching
- Relationship building
- Creative problem solving
- Positive and professional
- Shipping procedures
- Data entry
- Proofreading
- Information security
- problem solving
- Receiving support
- Key holder experience
- Active listening
- Minute taking
- Time management
- Team development
- Data collection
- Multitasking and organization
- Appointment scheduling
- Research
References
References available upon request.
Timeline
Web Chat Agent
Beta Staffing Services, LLC
08.2021 - Current
Chat Support Agent
Asurion
09.2019 - 11.2021
Customer Service Representative
Walmart
02.2017 - 09.2019
Dispatcher
Avip Express
05.2015 - 02.2017
Assistant Manager
Dollar General Store
02.2013 - 10.2016
Certificate - Marketing
Colorado State University
Some College (No Degree) - Nursing
Middle Tennessee State University
Some College (No Degree) - Nursing
Motlow Community College
Some College (No Degree) - Accounting
Northwest Community College
High School Diploma -
Ridgeway High School
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