ANTONIQUE SMITH

• Reviewed and approved customer orders that were consistent with approved trading terms for each account.
• Communicated with the Group Credit Controller and Regional Managers re collection challenges, recommendations and changes in payment patterns
• Conducted training and reconciliation sessions with Sales Representatives as required.
• Conducted mandated audits (route audits, receipt book audits
• Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
• Initiated negotiations for debt recovery through email, telephone, and customer visits.
• Reduced company losses by identifying and addressing problematic accounts in a timely manner.
• Provided exceptional customer service while upholding professionalism during difficult conversations with debtors regarding their outstanding balances.

• Provided support to the Group Credit Controller
• Professional Telephone support
• Prepared credit and collection correspondence
• Managed communications with attorneys
• Assisted in developing strategies for mitigating potential financial risks based on thorough analysis of market fluctuations and economic indicators.
• Improved decision-making processes, conducting thorough credit analyses and presenting findings to senior management.
• Promoted a collaborative work environment by actively participating in team meetings, sharing insights and suggestions for process improvements.

• Responded to customer and supplier inquiries about order, status changes, or cancellations
• Maintained a filing system and updated appropriate records when required
• Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
• Developed strong relationships with key suppliers, fostering a collaborative environment for effective negotiations.

• Dispatched truckers to collect damaged and expired goods form customers
• Reconciled trucking sheets for truckers to be paid
• Followed up with customers and sales representatives to ensure that damaged goods were picked up in a timely manner

• Organized and maintained records accurately. Filing over 30,000 customer documents weekly.
• Prepared credit notes for customers
• Fax, scan and email documents to customers and sales representatives upon request

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• Processing Customers purchases quickly and accurately.
• Verifying membership
• Accepting various forms of payments (cash, credit cards, cheques)
• Providing friendly and professional customer service
• Applying coupons and discounts to customers purchases.
• Properly bagging customers purchases
• Handling customers concerns regarding pricing, returns and other issues.