Antonita Jakes
Aurora,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Embassy Suites by Hilton
12.2022 - 09.2023
- Partnered with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
- Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
- Processing Payroll within Paylocity
- Creates learning and development programs and initiatives that provide internal development opportunities for employees
- Oversees employee disciplinary meetings, terminations, an investigation
- Creating and Completing onboarding process
Party Coordinator
Tasty Treats and Design
04.2016 - 01.2023
- Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events
- Calculate budgets and ensure they are adhered to
- Book talent, including musicians, bands, and disc jockeys
- Coordinate and monitor event timelines and ensure deadlines are met
- Initiates, coordinates and/or participates in all efforts to publicize event
- Edit and design promotional materials
- Prepare presentations
- Negotiate and secure event space
- Work with printer and designer to develop event invitations
- Create invitee list
- Send out invitations and manage RSVP list
- Hire staff to manage the event, including bouncers and security personnel
- Manage correspondence
- Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations
- Keep inventory of backdrops, projectors, computers, and other display materials.
Front Desk Guest Service Representative
Embassy Suites by Hilton
06.2022 - 12.2022
- Deliver on the promise of hilton My way in all interactions with guests and clients according to the hilton standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Responsible to maintain the security of cash, credit card transactions, and guest information
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
Total Absence Management Case Specialist
MetLife
04.2022 - 10.2022
- Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures
- Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems
- Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision
- Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc
- Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
Certified Pharmacy Technician
CVS Health
09.2021 - 04.2022
- Process refill request , insurance diversion , scheduling exception
- Customer service
- Process outbound calls
Floor Supervisor
Insight Global
10.2019 - 03.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieve effective and timely resolution of customer inquiries, issues, or questions, aiming for a one- call resolution and escalating where appropriate to achieve Dysons’ business objectives
- Identify sales opportunities including new product and upgraded technology and drive revenue
- Produce accurate and complete documentation, including warranties, parts, and repairs, in computerized database (CRM)
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Proviso West High School
Hillside, IL06.2004
Skills
- Customer Service
- Wages and Salary
- Payroll and Benefits Administration
- Training and Development
- Microsoft Office Suite
- Customer Support
- Talent Acquisition
- Microsoft Word
- Team Building
- Time Management
- Training
- Microsoft Office
- Recruiting Support
- Human Resources Services
- Employee Onboarding
- Workplace Diversity Cultivation
- In-Person and Telephone Interviewing
- Orienting New Employees
- Processing Garnishments
- HR Support
- Marketing
- CRM Software
- Sales Support
- Insurance verification
- Pharmacy Technician Experience
- Certifications and Licenses
- Pharmacy Technician Certification
- PTCB Certification
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Human Resources Specialist
Embassy Suites by Hilton
12.2022 - 09.2023
Front Desk Guest Service Representative
Embassy Suites by Hilton
06.2022 - 12.2022
Total Absence Management Case Specialist
MetLife
04.2022 - 10.2022
Certified Pharmacy Technician
CVS Health
09.2021 - 04.2022
Floor Supervisor
Insight Global
10.2019 - 03.2020
Party Coordinator
Tasty Treats and Design
04.2016 - 01.2023
High School Diploma -
Proviso West High School