ANTONIYA MCGURK
Hutto,TX
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing guest satisfaction and employee retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Hotel Granduca Austin
03.2016 - 03.2020
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Handled guest reservations, cancellations, and modifications, ensuring accuracy and maximizing occupancy.
- Oversaw concierge role and provided information about local attractions, shopping and points of interest in the city.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
Front Desk Manager Residence Inn by Marriott
White Lodging Services
07.2014 - 02.2016
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Managed operating expenses and purchasing for the department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Handled the accounts receivable department ensuring timely collection of outstanding payments.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Front Office Supervisor Courtyard Austin Airport
White Lodging Services
02.2014 - 06.2014
- Oversaw daily operations of the front office staff, ensuring efficient and accurate check-in and check-out procedures.
- Handled emergency situations, including security and safety incidents, in accordance with hotel protocols.
- Maintained an organized and comprehensive filing system with documentation of purchases, vouchers, schedules, forecasts, reports and tracking logs.
- Coordinated with the housekeeping and F&B departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
Front Desk Agent Courtyard Austin Airport
White Lodging Services
05.2013 - 01.2014
Education
Bachelor of Arts - Business Administration And Tourism Management
University of Applied Sciences, Worms
Worms, Germany04-2010
Skills
- Acknowledged for strong leadership qualities
- Effective client relations skills
- Multilingual proficiency in English, German, and Bulgarian
- Strong interpersonal communication
- Creative, detailed-oriented, and highly organized
- Efficient in dynamic work environments
- Proficient in staff development
Timeline
Front Office Supervisor
Hotel Granduca Austin
03.2016 - 03.2020
Front Desk Manager Residence Inn by Marriott
White Lodging Services
07.2014 - 02.2016
Front Office Supervisor Courtyard Austin Airport
White Lodging Services
02.2014 - 06.2014
Front Desk Agent Courtyard Austin Airport
White Lodging Services
05.2013 - 01.2014
Bachelor of Arts - Business Administration And Tourism Management
University of Applied Sciences, Worms
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