ANTONY ESPINAL
Summary
Hospitality leader with a proven track record in delivering exceptional guest experiences and managing high-performing teams. Skilled in conflict resolution, customer service, and multitasking. Known for reliability and a results-driven mindset.
Overview
12
12
years of professional experience
Work History
Concierge Team Leader
East Coast Protection
03.2025 - Current
- Led concierge team to enhance guest satisfaction through effective service delivery and problem resolution.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Developed and implemented standard operating procedures to streamline concierge operations.
- Coordinated special events and VIP services, ensuring exceptional experiences for high-profile guests.
- Analyzed guest feedback to identify areas for improvement in service offerings.
- Managed scheduling and workflow of concierge services to optimize resource allocation.
- Resolved guest complaints professionally and efficiently, maintaining a high level of customer satisfaction throughout their stay.
Property Manager
30 Heron Drive LLC
05.2023 - Current
- Managed daily operations of residential properties, ensuring high tenant satisfaction and efficient service delivery.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety regulations.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Managed daily operations for optimal efficiency and costeffectiveness.
- Collaborated with property owners to develop long-term strategies for property improvement and profitability.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
Sales Executive
Hypervision.world
01.2024 - 03.2025
- Cultivated strong relationships with key clients, enhancing customer satisfaction and retention.
- Collaborated with marketing teams to create effective promotional strategies and campaigns.
- Presented product demonstrations and proposals to stakeholders, influencing purchasing decisions effectively.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Assisted in coordinating video shoots, ensuring all equipment and personnel were prepared.
- Provided technical support during live productions, troubleshooting issues quickly to minimize disruptions.
Security at Gated Community
Allied Universal
01.2023 - 04.2024
- Notified homeowners of guest and employee arrivals.
- Monitored computer systems and cameras for community safety.
- Denied entry to unauthorized visitors.
- Recorded guest entries in a computer system.
- Followed strict protocols to serve the community.
- Demonstrated strong organization and work ethic.
- Enhanced communication skills through regular interactions.
Sales Manager
The Zone
01.2019 - 01.2020
- Tech platform provides wellness coaching for athlete performance.
- Collaborated with Co-Founders to implement B2B sales strategy.
- Scheduled meetings between universities and COO.
- Listened to client needs to establish trust for sales.
- Managed schedules for optimal meeting availability.
- Maintained outreach to universities and athletic programs.
- Responded to calls empathetically to ensure satisfaction.
- Identified new sales opportunities and partnerships.
Concierge/Porter in Luxury Apartment & Condominium Building
The Brodsky Organization
03.2013 - 06.2022
- Greet guests upon entry and exit daily.
- Provide excellent customer service to residents and guests.
- Serve as primary security, preventing unauthorized access.
- Notify residents via phone about visitor arrivals.
- Assist residents in scheduling appointments with management.
- Mitigate misunderstandings over the phone for satisfaction.
- Manage mail and deliveries, enhancing staff efficiency.
- Open doors for guests, escort residents to transport, and assist with luggage.
Education
No Degree - Business Administration
Borough of Manhattan Community College
New York, NYRegents Diploma - Veterinary Science
High School For Health Professions & Human Services
New York, NY06.2012
Skills
- Dedicated work ethic
- Adaptable learner
- Team leadership
- Proficient in managing multiple tasks
- Effective communication
- Strong organizational skills
- Commitment to delivering exceptional customer experiences
- Collaborative team member
- Effective under pressure
- Collaborative mindset
- Engaging communicator
- Hospitality
Language
Bilingual (Fluent in Spanish and English)
Timeline
Concierge Team Leader
East Coast Protection
03.2025 - Current
Sales Executive
Hypervision.world
01.2024 - 03.2025
Property Manager
30 Heron Drive LLC
05.2023 - Current
Security at Gated Community
Allied Universal
01.2023 - 04.2024
Sales Manager
The Zone
01.2019 - 01.2020
Concierge/Porter in Luxury Apartment & Condominium Building
The Brodsky Organization
03.2013 - 06.2022
No Degree - Business Administration
Borough of Manhattan Community College
Regents Diploma - Veterinary Science
High School For Health Professions & Human Services
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