Information Technology student with experience in system maintenance, device deployment, ticketing systems, data handling, and user support. Strong programming fundamentals, analytical skills, and proficiency in MS Office. Proven ability to communicate, follow procedures, and deliver high-quality customer service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Intern
UCF IT
Orlando
06.2025 - Current
Performed system maintenance including hard-drive wiping, BIOS password removal, and device configuration.
Designed, updated, and closed ServiceNow tickets with accurate documentation and follow-up.
Secured and manage confidential data in compliance with departmental standards.
Deployed Mac systems using JAMF and prepared new computers for employee onboarding.
Installed users with device setup, troubleshooting, and basic training.
Collaborated with IT staff, operating personnel, and end users to facilitate project implementation.
Clerk
Self-Employed
Orlando
06.2022 - 04.2024
Managed clerical tasks including order tracking, client communication, and scheduling.
Sustained a clean, conduct, and safety-compliant workspace.
Strengthened customer service, multitasking, and time-management skills.
Education
Bachelor of Science - Information Technology
University of Central Florida
05.2027
Associate -
Valencia College
12.2024
Skills
Python
C
ServiceNow
JAMF
Hardware Imaging
BIOS
Reset
Device Setup
Data Analysis
Test Data Creation
Technical Documentation
User Instructions
Microsoft Excel
Word
PowerPoint
Adobe Photoshop
Adobe Premiere
Customer Service
Time Management
Multitasking
Languages
Malayalam
English
Spanish
Project And Technical Experience
Completed programming assignments involving debugging, code modification, and structured testing.
Developed test data and executed test cases for academic projects.
Created technical documentation and user instructions for class deliverables.
Conducted data analysis using spreadsheets and basic scripts.
Participated in project presentations and follow-up reviews.