Antony Mwangi
CA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in a pivotal sales management role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, and problem-solving, while maintaining a welcoming environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dual Front Desk Agent
Hilton-RAR Hospitality
08.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Scheduler
ELITE SECURITY SERVICES
03.2024 - 10.2024
- Identified security guard requirements and properly staffed them according to event needs.
- Coordinated with supervisors in the field to counter any last-minute changes.
- Ensured proper compensation for security guards by correctly documenting their worked hours.
- Answered inbound and made outbound calls to schedule security guards for upcoming events while maintaining great customer service standards.
Sales Coordinator
Encore Global
07.2023 - 11.2023
- Conducted site visits and pre-conference meetings to support in fulfilling a client's event vision.
- Provided expert solutions for clients regarding their audio/visual needs for their events.
- Collaborated with the sales manager daily and took on several clients leading to an increase in market capture.
- Coordinated technician schedules with the operations department to ensure all events were staffed appropriately which led to numerous client recommendations.
Front Desk Agent
Europa Village Winery
01.2023 - 04.2023
- Cooperatively generated a 48% increase in revenue at the front desk by selling seasonal wine tasting packages and signing up interested guests to monthly and yearly wine memberships.
- Led the front desk team in revenue generation for promotional wine offerings.
Bail Bond Agent
All Pro Bail Bonds
12.2016 - 05.2018
- Received and processed high call volumes from prospective clients inquiring about bail while negotiating fair and profitable quotes.
- Evaluated prospective clients using Transunion credit report while processing their background checks via the bail application form to lessen flight risk.
- Accurately prepared all court appearance documents for clients leading to less failure to appear notices and fines.
- Followed through on all potential leads to bolster branch sales numbers.
- Increased client loyalty by always offering stress free payment schedules.
Education
Bachelor's degree - Hospitality and Tourism Management
San Diego State University
San Diego, CA12.2022
Associate's degree - Business Management
Grossmont College
El Cajon, CA06.2020
Skills
- Property management systems
- File management
- Report generation
- Strategic planning
Certification
Certification in Hotel Industry Analytics, 03/01/22, 03/01/27, American Hotel and Lodging Association
Timeline
Dual Front Desk Agent
Hilton-RAR Hospitality
08.2024 - Current
Scheduler
ELITE SECURITY SERVICES
03.2024 - 10.2024
Sales Coordinator
Encore Global
07.2023 - 11.2023
Front Desk Agent
Europa Village Winery
01.2023 - 04.2023
Bail Bond Agent
All Pro Bail Bonds
12.2016 - 05.2018
Associate's degree - Business Management
Grossmont College
Certification in Hotel Industry Analytics, 03/01/22, 03/01/27, American Hotel and Lodging Association
Bachelor's degree - Hospitality and Tourism Management
San Diego State University
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