Antony Roman Santiago
St. Cloud
Summary
Distinguished educator with proven expertise in special education support and classroom organization, honed at Osceola School District. Excelled in delivering personalized educational assistance, fostering significant improvements in student engagement and learning outcomes. Renowned for exceptional social support skills and a strategic approach to lesson planning, consistently achieving high satisfaction among students and parents.
Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Experienced professional committed to providing students with tools and resources to succeed academically. Highly organized and detail-oriented with passion for helping children reach academic goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paraprofesional ESE DHH
Osceola School District
03.2023 - Current
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Administered tests and assessments to evaluate student progress and performance.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
- Graded and provided feedback on assignments.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Conducted weekly review sessions to help students prepare for exams.
- Planned and prepared bibliographies, charts and graphs.
- Prepared reports and maintained administrative records.
- Enforced rules and instructions to maintain discipline.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Helped teacher prepare instructional material and displays.
- Took part in professional development workshops to boost skills.
- Cleaned, organized and restocked classrooms for upcoming classes.
Substitute Teacher
Osceola School District
03.2024 - 05.2024
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Implemented classroom management techniques to maintain positive learning environment.
- Assisted students in mastering subject material and preparing for tests.
- Documented student progress and provided regular updates to parents.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Developed lesson plans to align with grade-level standards and objectives.
- Collaborated with other educators to plan and review instruction.
- Developed and implemented behavior management plans for students with challenging behavior.
- Developed creative instructional strategies to keep students engaged and motivated.
- Monitored student performance and provided feedback to inform instruction.
- Utilized variety of instructional strategies to meet individual student needs.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Enforced school and class rules to maintain order in classroom.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Followed lesson plans designed by absent teachers.
- Monitored student behavior and administered discipline as needed.
Customer Service Supervisor
Walmart
12.2017 - 05.2024
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Researched and corrected customer concerns to promote company loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting.
Education
No Degree - Social Sciences
University of Puerto Rico
Ponce, PRSkills
- Classroom support
- Social support
- Educational assistance
- Special education support
- Arts and crafts
- Small group and individual assistance
- Reading support
- Safety
- Classroom organization
- Lesson planning
- Child development
- Interpretation
Certification
Concerning Behavior & Threat Management in FL
CPI
Active Assailant Preparedness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Substitute Teacher
Osceola School District
03.2024 - 05.2024
Paraprofesional ESE DHH
Osceola School District
03.2023 - Current
Customer Service Supervisor
Walmart
12.2017 - 05.2024
Concerning Behavior & Threat Management in FL
CPI
Active Assailant Preparedness
No Degree - Social Sciences
University of Puerto Rico
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