Antony Russell
Manhattan,NY
Summary
Dynamic and performance-driven management professional with experience leading and motivating teams in fast-paced environments. Proven ability to achieve goals and drive operational excellence through effective training, coaching, and process optimization, while using an extensive background in Theatrical Arts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Venue Manager
Sweet Hospitality Group
11.2024 - Current
- Oversaw venue operations of Broadway and Off-Broadway theatres, ensuring seamless execution of events and adherence to safety standards.
- Managed vendor relationships, negotiating contracts for services and supplies to optimize event outcomes.
- Backup managed multiple venues within the company,.
- Developed and implemented operational procedures, streamlining workflow and improving event setup efficiency.
- Managed initial payroll processing to ensure timely and accurate employee compensation.
Server
Electric Shuffle
06.2024 - 10.2024
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to streamline food preparation and minimize wait times.
- Trained new servers on menu items, service standards, and company policies.
- Managed Shuffleboard tables, including the calibration, cleaning, and maintaining of said tables.
Server
Sugar Factory
07.2023 - 06.2024
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed during stressful times.
Regional Manager/ Location Manager
Viral Ventures USA LLC
02.2022 - 06.2023
- Developed and implemented appropriate corrective actions for locations performing at sub-standard rates.
- Worked with senior management to define department goals and objectives to improve the overall standard of theatrical experiences and the customer experience.
- Utilized excellent communication skills to build relationships with company owners, clients, and vendors.
- Resolved customer inquiries promptly by utilizing problem-solving techniques.
- Managed multiple teams of 10+, simultaneously across the region, while providing training and mentorship in adherence to company policies and procedures.
Beertender
Craft + Carry
04.2021 - 04.2022
- Exhibited excellent customer service skills by providing friendly, efficient service to guests.
- Assisted in restocking supplies such as glassware, take out containers, paper products, Beer/Ciders as needed.
- Provided guidance on food pairings for beers or ciders available in the local market.
- Adhered to all regulations regarding sale of alcoholic beverages including checking identification cards for proof of age.
- Monitored guest consumption levels closely while intervening appropriately when necessary.
- Handled monetary transactions accurately while maintaining proper cash control procedures.
- Displayed flexibility in responding quickly to changing demands throughout the shift.
- Demonstrated ability to multi-task efficiently during busy hours by managing multiple orders simultaneously.
Customer Service Representative
Randstad General Staffing
01.2021 - 04.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Updated and maintained database with accurate customer information and timely data entry.
Unemployment
Covid Unemployment
03.2020 - 01.2021
- Period of unemployment due to Covid Related furlough.
Lead Bartender
Bankers Club
12.2019 - 03.2020
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Developed efficient processes for streamlining bar operations and increasing profitability.
- Adept at promoting products through upselling techniques.
Server
Caroline’s on Broadway
05.2019 - 01.2020
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Processed payments and completed register transactions accurately.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed during stressful times.
Bartender
The Norm
01.2019 - 10.2019
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Kept bar organized and clean during busy hours.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
Bartender/Server
Blondie’s Coffee and Wine Bar
03.2018 - 01.2019
- Open restaurant alongside BOH staff before the arrival of management.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Kept bar organized and clean during busy hours.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Perform Barista and Bar duties, while maintaining a floor section.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
Bartender/Head Server/FOH Trainer/Asst. Manager Candidate
Uncle Julio’s
01.2015 - 10.2015
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Kept bar organized and clean during busy hours.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Create floorplans as Head Server and handle all server checkouts, while maintaining a larger floor section.
- Train new Server and Bar Staff according to company policies and ensure that they pass all training sessions and trail shifts.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
Education
Bachelor Of Fine Arts (B.F.A) - Theatre Arts
Valdosta State University
Valdosta, GA, US05.2011
Skills
- Project Management
- Staff Management
- Goals and Performance
- New Location Development
- Customer and Vendor Relations
- Sales Expertise
- Product and Service Sales
- Accurate Recordkeeping
- Results Delivery
- Strategic Vision
- Sanitation procedures
- Food safety compliance
Accomplishments
NYC Food Handlers Certification
Certification
Google Project Managment Professional Certificate (Currently Enrolled)
Timeline
Venue Manager
Sweet Hospitality Group
11.2024 - Current
Server
Electric Shuffle
06.2024 - 10.2024
Server
Sugar Factory
07.2023 - 06.2024
Regional Manager/ Location Manager
Viral Ventures USA LLC
02.2022 - 06.2023
Beertender
Craft + Carry
04.2021 - 04.2022
Customer Service Representative
Randstad General Staffing
01.2021 - 04.2021
Unemployment
Covid Unemployment
03.2020 - 01.2021
Lead Bartender
Bankers Club
12.2019 - 03.2020
Server
Caroline’s on Broadway
05.2019 - 01.2020
Bartender
The Norm
01.2019 - 10.2019
Bartender/Server
Blondie’s Coffee and Wine Bar
03.2018 - 01.2019
Bartender/Head Server/FOH Trainer/Asst. Manager Candidate
Uncle Julio’s
01.2015 - 10.2015
Bachelor Of Fine Arts (B.F.A) - Theatre Arts
Valdosta State University