Antony Torrez
Summary
Dynamic Manager at The Home Depot Inc, skilled in team management and customer service oversight. Achieved significant improvements in operational efficiency through effective task delegation and training programs. Fostered a positive work culture, enhancing employee retention and satisfaction while implementing merchandising strategies that boosted sales performance.
Results-oriented professional with extensive expertise in managing multiple sites and optimizing operational processes. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Reliable and adaptable, consistently meeting organizational goals with focus on continuous improvement and operational excellence.
Overview
20
20
years of professional experience
Work History
Area Supervisor
The Home Depot Inc
11.2022 - Current
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Conducted performance evaluations, providing constructive feedback to team members for growth.
- Managed scheduling and staffing needs to ensure adequate coverage during peak hours.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Coordinated inventory management processes to optimize accuracy and reduce shrinkage.
- Implemented process improvements that enhanced workflow efficiency across multiple departments throughout the warehouse.
Assistant Store Manager
The Home Depot Inc
02.2019 - 12.2022
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new staff on store procedures and customer service standards.
- Analyzed inventory levels, implementing strategies to optimize stock management.
- Developed employee schedules, balancing labor costs with operational needs.
- Assisted in executing promotional campaigns, driving sales growth during peak periods.
- Maintained visual merchandising standards, creating appealing product displays to boost sales.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention.
- Conducted regular audits of cash handling processes, ensuring accuracy and compliance with policies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Department Supervisor
The Home Depot Inc
02.2016 - 02.2019
- Managed daily operations to optimize workflow and enhance department efficiency.
- Trained and mentored team members to improve performance and service standards.
- Implemented inventory management systems to streamline stock replenishment processes.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Monitored sales trends and adjusted departmental strategies to meet customer demands.
- Developed training programs focused on safety protocols and operational best practices.
- Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty.
- Collaborated with cross-functional teams to drive store initiatives and enhance overall performance.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
Sales Associate
The Home Depot Inc
12.2014 - 02.2016
- Developed comprehensive product knowledge to assist customers effectively and enhance sales experience.
- Executed daily inventory management tasks to maintain stock levels and reduce discrepancies.
- Trained new team members on best practices for customer engagement and sales techniques.
- Implemented merchandising strategies to optimize product displays and boost visibility.
- Led initiatives to improve customer service processes, resulting in higher satisfaction ratings.
- Analyzed sales data to identify trends and inform strategic decisions for product promotions.
- Mentored junior associates, fostering a positive team environment and encouraging professional development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Farm Manager
Intergraded Agriculture
03.2010 - 12.2014
- Oversaw daily operations of crop production, ensuring adherence to agricultural best practices.
- Implemented sustainable farming techniques to enhance soil health and yield quality.
- Coordinated planting schedules and resource allocation to optimize productivity across multiple fields.
- Developed training programs for staff on equipment use and safety protocols, improving operational efficiency.
- Fostered partnerships with local suppliers and vendors, enhancing resource availability and cost-effectiveness.
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Kept detailed records on crop production, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
- Led team of 52 skilled and unskilled farm personnel.
- Boosted overall profitability with effective budget management, cost reduction strategies, and market analysis.
- Enhanced crop yield by implementing effective irrigation and fertilization techniques.
- Oversaw cultivation and harvesting of over 40 thousand Tons of Alfalfa crops each year.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
Lifeguard
City of Scottsdale Parks and Recreation
10.2005 - 02.2010
- Supervised swim area to ensure safety and compliance with regulations.
- Conducted regular inspections of pool facilities to maintain cleanliness and operational standards.
- Responded swiftly to emergencies, providing first aid and CPR when necessary.
- Trained new lifeguards on safety protocols and emergency response procedures.
- Developed and implemented daily swimming lesson plans for various skill levels.
- Monitored guest behavior to prevent accidents and promote a safe environment.
- Collaborated with management to improve safety procedures and training programs.
- Led water rescue drills, enhancing team readiness for emergency situations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Diploma -
Saguaro High School
Scottsdale, AZNo Degree - Retail Business Management
HDU
Atlanta, GA07-2019
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Customer service oversight
- Safety management
- Team building and motivation
- Relationship building
- Retail operations
- Business acumen
- Merchandising operations
Timeline
Area Supervisor
The Home Depot Inc
11.2022 - Current
Assistant Store Manager
The Home Depot Inc
02.2019 - 12.2022
Department Supervisor
The Home Depot Inc
02.2016 - 02.2019
Sales Associate
The Home Depot Inc
12.2014 - 02.2016
Farm Manager
Intergraded Agriculture
03.2010 - 12.2014
Lifeguard
City of Scottsdale Parks and Recreation
10.2005 - 02.2010
High School Diploma -
Saguaro High School
No Degree - Retail Business Management
HDU