Antoria Byrdsong
Ellenwood,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Touchdown Wings
04.2022 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrative Assistant
Georgia State University
08.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Secretary
AT&T
05.2023 - 09.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
Library Assistant
County Line-ellenwood Library
06.2022 - 11.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintained secure environment by monitoring visitors at front desk.
- Set up computer and digital device access, providing assistance with use and operation.
- Created welcoming and comfortable space by keeping library clean and organized.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
Crew Trainer
Wendys Restaurant
09.2021 - 04.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2023
Skills
- Loss Prevention
- Staff Management
- Issue Resolution
- Sales Strategies
- Supply Ordering
- Appointment Scheduling
- Calendar Management
- Customer Service
- Computer Assistance
- Telephone Etiquette
- Active Listening
- Conflict Resolution Techniques
Timeline
Administrative Assistant
Georgia State University
08.2023 - 11.2023
Secretary
AT&T
05.2023 - 09.2023
Library Assistant
County Line-ellenwood Library
06.2022 - 11.2022
Assistant Store Manager
Touchdown Wings
04.2022 - Current
Crew Trainer
Wendys Restaurant
09.2021 - 04.2022
High School Diploma -
Cedar Grove High School
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