ANTORIA WRIGHT
Campbell,TX
Overview
9
9
years of professional experience
Work History
BRANCH MANAGER
REGIONAL FINANCE
10.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Banker
Chase Bank
11.2022 - 10.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Conducted thorough risk assessments for loan applications, significantly reducing bank's exposure to bad debts.
Manager of Business Development
OneMain Financial Services
06.2016 - 11.2022
- Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
- Developed strategic partnerships with key industry players to expand market reach and drive sales growth.
- Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.
- Streamlined internal processes to increase operational efficiency within the business development department.
- Organized and attended industry events to build connections, identify potential leads, and stay updated on market trends.
- Increased revenue by identifying and securing new business opportunities for the company.
- Delivered comprehensive sales presentations to potential clients, showcasing the company''s unique value proposition and competitive advantages.
- Championed a customer-centric culture within the business development team, continuously seeking opportunities for improvement in both internal operations and external client interactions.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Implemented effective sales strategies which led to significant improvements in overall team performance.
- Managed a diverse portfolio of clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
- Designed customized solutions for clients based on their specific needs, leading to increased client retention rates and repeat business opportunities.
Education
CHARTERED FINANCIAL CONSULTANT - CHARTERED FINANCIAL CONSULTANT
THE AMERICAN COLLEGE OF FINANCIAL SERVICES
ONLINE 09-2025
High School Diploma -
SULPHUR SPRINGS HIGH SCHOOL
Sulphur Springs, TX08-2001
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Sales professional
- Staff recruitment
- Business development expertise
- Sales planning
Timeline
BRANCH MANAGER
REGIONAL FINANCE
10.2024 - Current
Banker
Chase Bank
11.2022 - 10.2024
Manager of Business Development
OneMain Financial Services
06.2016 - 11.2022
CHARTERED FINANCIAL CONSULTANT - CHARTERED FINANCIAL CONSULTANT
THE AMERICAN COLLEGE OF FINANCIAL SERVICES
High School Diploma -
SULPHUR SPRINGS HIGH SCHOOL
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