Anthony Williams
East Falmouth,MA
Summary
Talented Senior Associate proficient in project planning, scheduling and oversight. Expert in customer relations and documentation. Ready to offer 15 years' experience and apply skills to new role at [Company Name].
Overview
3
3
years of professional experience
Work History
Senior Associate
Spotify
06.2022 - 12.2023
- Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Analyzed customer data to identify trends and anticipate customer needs.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Senior Associate
Verb Energy
06.2021 - 01.2022
- Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
- Served as liaison, facilitating communication between management and associates.
- Played key role in driving business growth by identifying potential areas of expansion and presenting strategic recommendations to senior leadership.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and supported new team members, maintaining culture of collaboration.
CX Associate II / Brand Photographer
Verb Energy
07.2020 - 08.2021
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Expanded clientele base by consistently delivering top-notch imagery that showcased individuality and uniqueness of subjects.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Communications
Southern New Hampshire University
New Hampshire06.2027
Skills
- Triaging
- Database Maintenance
- Performance Improvement
- Relationship Building
- Process Improvement
- New Hire Training
- Customer Service
- Customer Relationship Management (CRM)
Timeline
Senior Associate
Spotify
06.2022 - 12.2023
Senior Associate
Verb Energy
06.2021 - 01.2022
CX Associate II / Brand Photographer
Verb Energy
07.2020 - 08.2021
Bachelor of Science - Communications
Southern New Hampshire University