Antoya Carpenter
Louisville,KY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively as a Administration Assistant,Customer Service Representative and Collections Specialist, that will provide an opportunity for career growth.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Shippers Solutions
12.2021 - 01.2025
- Processed email request for orders of product received and shipped for proof of transactions.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Cross-trained and backed up other customer service managers.
Administration Assistant
Advantage Cable Services
09.2018 - 03.2020
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Create and maintain filing systems, both electronic and physical
Licensed Esthetician/ Receptionist
Artist By 3:13 Salon & Spa
06.2011 - 07.2018
- Administer professional facial, waxing services and an array of body treatments to our guest
- Educate and train our guest about the knowledge of all services and products we provide
- Actively promote the spa treatments, services, session and retail as well as programs promotions and or discounts available
- Properly clean and prep work area and restock treatment room as required
- Welcome clients as they arrive in the salon and provide them with required information
- Answering incoming calls, scheduling client appointments, making outbound calls confirming scheduled appointments and performing payment transactions for client services
- Ensure that the all payment transactions balance at the end of the day
Shipping Clerk
UPS Supply Chain
11.2008 - 04.2011
- Ensure that the all payment transactions balance at the end
- Consolidated medical products and equipment into individual bins for shipment to a variety of clients
- Audited quality control sheets to insure all orders are prepared correctly for shipment
- Packed, labeled and sealed boxes to ensure that packing specifications and deadlines are met
Education
Other - Esthetics
PJ's School of Cosmetology
Louisville, Kentucky01.2011
Skills
- Communication (written and verbal)
- Prioritization
- Problem-solving
- Organization
- Research
- Attention to detail
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Calendar management
- Inventory management
- Supply management
- Good communication skills
Timeline
Customer Service Specialist
Shippers Solutions
12.2021 - 01.2025
Administration Assistant
Advantage Cable Services
09.2018 - 03.2020
Licensed Esthetician/ Receptionist
Artist By 3:13 Salon & Spa
06.2011 - 07.2018
Shipping Clerk
UPS Supply Chain
11.2008 - 04.2011
Other - Esthetics
PJ's School of Cosmetology