ANTRANAE HARTFORD
Katy,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Houston Methodist
11.2021 - Current
- Greet patients and their caretaker graciously via telephone contact
- Collecting information such as patient details, medical history, billing, insurance information, etc
- 'Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
- Resolved customer complaints using established follow-up procedures.
Patient Access Representative
Ochsner Health
10.2020 - 10.2021
- Greets patients in a courteous manner via telephone contact
- Initiates scheduling an appointment, obtains, and verifies accurate identification for the patient's permanent medical record
- Improves patient satisfaction by representing the company professionally and cross-trained to support multiple functions across all patient and payer types.
- 'Managed approximately 30 incoming calls, emails, and faxes daily from customers.
Teacher's Assistant
Isidore Newman School
08.2020 - 10.2020
- Maintained safety and security by overseeing 20-plus students in recess environments.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Sales Management Intern
Pepsico
06.2020 - 08.2020
- Engaged in a virtual internship that provided a realistic job preview
- Connected with key leaders across the business and worked cross-functionally with other interns
- Provided projects/assignments to gauge fit and build leadership skills
- Accomplished a series of professional and social networking events.
- Collaborated with more than 15 interns from diverse fields of study to finalize the upcoming assignment.
Customer Service Representative
Best Buy
10.2019 - 04.2020
- Provided excellent customer care, improved sales, and maintained the cleanliness of the area
- Dispute resolution addressed product inquiries, and served as an aid to buyers while building rapport
- Managed processing returns as well as refunds.
- Balanced checkouts and customer service support for over 20 customers daily.
Customer Service Representative
Rouses
05.2018 - 09.2019
- Provided exceptional customer service by assisting 50+ consumers daily with transactions and purchase needs
- Operated multiple cash management, and maintained accurate daily balances
- Organized receipts, accounts receivable, trained new cashiers, and handled guest services.
- Responded to customer requests for products, services, and company information.
Education
BBA - Marketing
University of Louisiana At Lafayette
Lafayette, LA08.2020
Skills
- Multi-task
- Work Well Under Pressure
- Flexible
- Communication
- Critical Thinking
- Work Quality Evaluation
- Quality Assurance
- Faculty Collaboration
- Group and individual instruction
Certification
- Texas Teachers of Tomorrow Training - 2024 (current)
Timeline
Patient Access Representative
Houston Methodist
11.2021 - Current
Patient Access Representative
Ochsner Health
10.2020 - 10.2021
Teacher's Assistant
Isidore Newman School
08.2020 - 10.2020
Sales Management Intern
Pepsico
06.2020 - 08.2020
Customer Service Representative
Best Buy
10.2019 - 04.2020
Customer Service Representative
Rouses
05.2018 - 09.2019
BBA - Marketing
University of Louisiana At Lafayette