Antranig Anton Antounian.
Food and Beverage Management and Service
Losangelas,CA
Summary
Raised on Maui, Hawaii the Hospitality industry is the biggest industry among the Hawaiian islands. My passion began at fourteen years old serving at a retirement center dinning room with two hounded apartments employed by my parents who were the general managers. Out of my twenty years experience, Serving Seniors is rewarding and very demanding. It started what I want to call my passion for Hospitality.
I have worked multiple Hotel and restaurant positions. From Dishwasher to cook to Server All the way up to Management. There is nothing that excites and motivates me more than the Food and Beverage industry. I love meeting and creating new friendships with Guest and Coworkers. Anyone that has ever met me being a coworker or guest where I was employed can tell you my high energy and quick thinking with a positive attitude is why I have always had a great past with previous employers. Any challenge or task you ask me to do, I will always make sure to do anything and everything to make sure the task is completed and will be ready for the next.
Overview
25
25
years of professional experience
1
1
Fairmont Resorts Train a Trainer certified
Work History
Front of House Team Member
Yamashiro Hollywood
Losangelas , CA
06.2020 - 08.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Observed participants and provided corrective measures for skill improvement.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Provided exceptional service to guests by immediately addressing needs and requests.
Restaurant Manager
Cleo Hollywood
Los Angeles, CA
01.2020 - 03.2020
- Provided Outstanding Service Guests, VIP’s and Visitors
- Qualified as Trainer For new Employees
- Filled in other positions in Restaurant When Necessary
- Server for VIP Dinners
- Banquet Server for Special Events & Banquets, Created craft beverages and paired with our chef inspired menu.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Interacted positively with customers while promoting hotel facilities and services.
- Organized receptions, promotions and corporate luncheons.
- Managed Number-person team of cooks and back of house staff for high-end Type restaurant.
Assistant General Manager
Manolis Italian Wailea
Wailea, HI
10.2018 - 01.2020
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Bar Manager
Pita Paradise, Wailea
Kihei, Hawaii
01.2017 - 12.2018
- 7177
- Pita Paradise is a Mediterranean Bistro serving fresh-caught seafood with an award winning menu
- Restaurant & Special Event Server/Bartender Served Lunch & Dinner in the Bistro
- Upsold Specials & Created Craft Cocktails
- Restaurant Server
- Served Lunch & Bartended Dinner in Fast Paced Environment Utilized bartending skills as needed while being a Ambassador For the brand
- Professional, Positive Attitude, Warm Personality and Aloha Spirit High Energy
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing Number% improvement over prior onboarding process.
- Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Checked ID cards and verified bar guests were of legal age.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Poured and prepared mixed drinks for over Number customers daily.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
VIP Concierge
Four Season’s Resort, Wailea
Kihei, Hawaii
04.2015 - 11.2017
- 4000
- Provided Excellent Guest Services at Maui’s most-loved resort and five star hotel
- Club Concierge, Five Star Personalized Service
- Respond to Guest Requests and Concerns offering 5 Star Service
- Bartender/Banquet Server
- Quick & Efficient Service for Private Events, Corporate Meetings & Weddings
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly and appropriately handled needs.
- Built personal relationships with guests to promote positive experiences.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Food Service Manager
Kinaole Grill
Kihei, HI
03.2013 - 09.2015
- Voted Best Food Truck in South Maui; Serving mahi mahi, calamari, fish & chip platters
- Took Orders, Grill Cook, Cashier & Server
- Wrote & Acted in Promotional Commercial for Television
- Greeted customers, answered menu questions and responded to complaints.
- Planned daily menus and prepped food for service.
- Trained food truck employees to follow established safety and hygiene standards.
- Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
- Hired and supervised food truck prep cooks, cashiers and service window attendants.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced sales by promoting Type products and assisting with creative menu selections.
Lead Server Trainer
Fairmont Kealani Ko Restaurant, Kea Lani
Fairmont, HI
01.2011 - 01.2013
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
Bartender/Banquets
Desert Falls Country Club, Desert
Palm Desert, California
03.2008 - 12.2010
- Responsible for providing food and beverage STAR Service to Members & Guests ensuring satisfaction, member retention, coordinating and communicating with the other Club departments
- Consistently display the 3 Steps of Service at all opportunities to provide a memorable experience
- Server/, Safe Food Handling Skills
- Banquets, Special Events & Club Events Safe Food Handling Skills
- Member Retention
- Golf Cart Attendant:
- Assistance with Golf Members & Guest Services Valet Parking
- Directed and managed banquet functions for Number-person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Lead Bartender
PGA West Country Club
La Quinta, California
08.2006 - 05.2011
- Bartender/Server for over 1000 members
- Fine Dining Server
- Banquet Server for Membership , Banquets and Weddings
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
- Poured and prepared mixed drinks for over Number customers daily.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
Dining Room Assistant
Kalama Heights Retirement
Kihei, HI
04.2004 - 10.2006
- Heights Retirement Community, an independent retirement community serving 3 meals per day, offering special events, private dining room experience and the best in retirement living on Maui
- Server:, Server Special Events/Banquets Community Events
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Assisted customers with carry-out service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cook/Cashier/Sandwich Maker
Shaka Pizza
Kihei, Hawaii
06.2001 - 12.2003
- Responsible for Prepping & Making Over 15 Types of Specialty Sandwiches
- Made Pizzas To Order; Implemented Kitchen Sanitations Guidelines
Education
Fire Science - Fire Technology
College of The Desert
Palm Desert, CA08.2006
Skills
- Food and Beverage Service
- Wine Service
- Training Method Development
- Guest Satisfaction
- New Employee Mentoring
- Restaurant Operation
- Server Improvements
- Team Member Training
- Coaching and Development
- Customer Experience
- Customer Service
- Menu Memorization and Presentation
- Team Player
- High-Volume Dining
- Service Training
- Critical Thinking
- Customer Service and Rapport
- Team Leadership
- POS Systems
- Full Service Dining
- Upselling Techniques
- Attention to Detail
- Wine Pairings
- VIP Experiences
- Anticipating Guest Needs
- Service Quality Standards Evaluation
Accomplishments
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Successfully restructured and implemented in-house and external signature training series.
- Developed Number advanced training courses using Software Program.
- Trained more than Number full time associates and Number flex-time associates.
- Improved team productivity with morale-boosting incentives.
- Won "Name" Award for reason.
- Promoted to Job Title.
- Contributed to the establishment winning a AAA Five Diamond Award.
- Contributed to service that earned a stellar review in Name of Publication.
Certification
Train A Trainer Certification for Fairmont Resorts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front of House Team Member
Yamashiro Hollywood
06.2020 - 08.2022
Restaurant Manager
Cleo Hollywood
01.2020 - 03.2020
Assistant General Manager
Manolis Italian Wailea
10.2018 - 01.2020
Bar Manager
Pita Paradise, Wailea
01.2017 - 12.2018
VIP Concierge
Four Season’s Resort, Wailea
04.2015 - 11.2017
Food Service Manager
Kinaole Grill
03.2013 - 09.2015
Lead Server Trainer
Fairmont Kealani Ko Restaurant, Kea Lani
01.2011 - 01.2013
Bartender/Banquets
Desert Falls Country Club, Desert
03.2008 - 12.2010
Lead Bartender
PGA West Country Club
08.2006 - 05.2011
Dining Room Assistant
Kalama Heights Retirement
04.2004 - 10.2006
Cook/Cashier/Sandwich Maker
Shaka Pizza
06.2001 - 12.2003
Fire Science - Fire Technology
College of The Desert
Similar Profiles
Jason MarinJason Marin
Valet Parking Attendant at Yamashiro HollywoodValet Parking Attendant at Yamashiro Hollywood
Mallory MichelMallory Michel
Pastry Cook at Yamashiro HollywoodPastry Cook at Yamashiro Hollywood
Alexander Abdel-MonemAlexander Abdel-Monem
Consultant at YamashiroConsultant at Yamashiro
Jacqueline BarajasJacqueline Barajas
Caregiver at Private CareCaregiver at Private Care
Marlene QuinteroMarlene Quintero
Cashier at Superior GrocersCashier at Superior Grocers