Antrelquie Alston
North Charleston,SC
Summary
Team Leader experienced in directing activities in professional setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Adept at motivational skills to collaborate effectively with staff; streamlines workflow and optimizes processes for maximum productivity. Versed in project, team and inventory management.
Overview
11
11
years of professional experience
Work History
Collection Site Lead, Registration Lead
MUSC Medical Center
Charleston, SC
08.2020 - Current
- Greet incoming patients and verify their identity
- Oversee daily operations
- Responsible for overseeing registration, clinical nurses, training, and managing complex scheduling systems
- Facilitate appropriate staging, of testing site and assist care team members with set-up and break-down
- Serve as the first line of contact for patient complaints and advocates to clinical staff care teams to improve patient experiences
- Insert input when needed on project plans
- Responsible for managing staff’s performance, ensuring smooth delivery of daily operations
- Auditing and managing samples, ensuring pickup by specimen collection staff
- Crowd control and safety compliance
- Inputs and verify insurance
- Oversee registration processes/ Strong Epic knowledge
- Complete and train for WQs
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
- Processed cancellations, changes or special requests promptly.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Used Software to record and organize patient insurance and medical information.
Senior Support Specialist
Kindle Direct Publishing
North Charleston, SC
04.2017 - 11.2019
- Provided accurate and timely responses to publisher inquiries via inbound call and Email communications
- Responsible for using professional judgement to interpret internal policies and guidelines
- Using subsequent findings to make decisions that encourage customer loyalty, trust, revenue growth, and retention
- Assisted publishers with numerous tasks such as: media formatting, payment concerns, and ad campaigns
- Responsible for account and client relationship management in a high-volume servicing multiple accounts with competing priorities simultaneously
- Built relationship with publishers and authors, assisted and delegate any legal publishing right concerns
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales/Store Manager
Acceptance Now
Goose Creek, SC
03.2014 - 03.2017
- Analyzed and managed daily, weekly, and monthly performance and collection reports
- Responsible for hiring, onboarding, training, scheduling, and performance management
- Responsible for ensuring new hires complete online pre-employment packet
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Submitted reports to senior management to aid in business decision-making and planning.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Provided strong service to customers, increasing customer loyalty Number%.
- Mentored and trained Number sales associates for two store locations.
- Analyzed data and profit and loss statements to compose store budget.
- Directly worked with Number customers per shift to build relationships and increase customer satisfaction ratings Number%.
- Implemented policies and procedures for $Amount annual revenue-producing retail establishment.
- Drafted shipment documentation and maintained accurate files.
Guest Service Team Lead
Target
Charleston, SC
03.2014 - 03.2017
- Responsible for overseeing all front-end operations
- Leader of 20 plus team members
- Assisted with training new hires
- Assisted with driving sales volume and profitability results
- Cash handling, assuring all cash in the cash office is accounted for, for the entire store
- Opened and closed when needed
- Processed complex financial transactions for a multibillion dollar organization
- Served on the front line reducing fraud, waste by enforcing internal regulatory compliance
- Serve as the face of the company managing key relationships
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Education
Bachelor of Science - Business Administration And Management
Charleston Southern University
12.2024
Associates of Business Management -
University of Phoenix
10.2021
Skills
- Microsoft Office Apps
- Personnel Management
- Time Management
- Contract management
- Account Management
- Finance
- Sales Management
- Marketing Strategy
- Sales operations
- Multi-Project Coordination
- Management Training
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Hiring Determinations
- Compliance Requirements
- Hiring and Onboarding
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Positive Reinforcement Strategies
- Inventory Procurement
- Records Organization and Management
Timeline
Collection Site Lead, Registration Lead
MUSC Medical Center
08.2020 - Current
Senior Support Specialist
Kindle Direct Publishing
04.2017 - 11.2019
Sales/Store Manager
Acceptance Now
03.2014 - 03.2017
Guest Service Team Lead
Target
03.2014 - 03.2017
Bachelor of Science - Business Administration And Management
Charleston Southern University
Associates of Business Management -
University of Phoenix
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