Antrevia Moore
Customer Service Specialist Advisor
Desoto,TX
Summary
Customer Service Specialist Professional Profile Self-motivated service-focused professional seeking to leverage significant experience and education as a customer service representative. Detail-oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful issue resolution for clients and management, while maintaining a positive company image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Driven partner eager for professional growth, increased responsibility, and the opportunity to apply extensive experience in a challenging environment. Proactive Warehouse Associate recognized for ] years of hands-on experience in shipping and receiving freight and picking and pulling stock. Expertise in wrapping, boxing, labeling and maintaining logs. Strong, robust and comfortable lifting up to 50 pounds at once. Skilled at working efficiently, correctly and quickly. Resourceful able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Warehouse Associate
Amazon Distribution Center
Dallas, Texas
01.2016 - Current
- Perform thorough six-sided visuals to ensure boxes are not tampered with along with items inside the box are not destroyed
- Enter numerical data, scan, and receive items and products into Warehouse Database Systems
- Enter numerical data to sort items in an itemized order to insure accuracy of shipping consumer products
- Report and track items that are incorrectly shipped, broken, missing and/or a shortage of items
- Ship products/freight to Outbound or proper destination for final check-points to leave warehouse
- Problem Solve and troubleshoot items and products
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Ensure product meets quality requirements
Seasonal Warehouse Associate
Kohl’s Distribtion Center
10.2015 - 12.2016
- Perform inventory counts and reconcile completed counts. Must drive the Hi-Lo/cherry Picker equipment Research variances and review item transactions/history to determine if a recount or adjustment is needed. Look for root cause of errors.
- Review inventory reports or issues to determine whether to cycle count, research or make stock adjustments. Prepare/set cycle counts for auditors.
- Adjust inventory in IRMS and/or FDM4. Determine proper stock adjustment code and ensure appropriate sign offs are obtained for large adjustments.
- Address order reconciliation issues in a timely manner. Review item details/history/set up to determine why an order line will not drop. Determine if issue can be resolved by fixing data or with stock adjustment or if order must be shorted.
- Update and distribute department reports using Excel or logs. Create basic spreadsheets using Excel.
- Perform product inspections to determine if product meets established specifications. This includes identifying product as well as sorting through product to determine if product is “good” so it can go back to stock or if product should be written off.
- Review inventory exception reports (synch and shipment discrepancy). Reconcile SKU’s or orders by researching items/orders/transaction history in IRMS and FDM4. Determine the cause of the issue and appropriate resolution. This may include a stock adjustment in IRMS and/or FDM4 or creating another transaction such as a claim or invoice.
- Review inventory in Inventory Problem Bins to confirm and resolve issues with items. Determine if inventory can be corrected with a stock adjustment, put back to stock or if it is damaged or defective and must be written off. Identify product that is not labeled or not labeled correctly and properly label carton.
- Review cancel orders in IRMS and FDM4 to decide how to complete cancellation of order (may include cancel order in FDM4, request order to be invoiced and/or perform inventory stock adjustments). Coordinate cancel with back to stock to prevent inventory timing issues.
- Put away products that has been processed through claims.
- Perform final check of inventory before a customer order is shorted. Check item locations as well as “likely locations” (neighboring bins, aisles, end caps…). Review item transactions and old locations to try to find missing inventory. Update warehouse transfer order in FDM4 to if appropriate.
- Process customer returns by sorting/inspecting/identifying product and updating items/quantities on claims in IRMS. Determine if claim is complete. Close/post claims.
- Research claims and customer orders in FDM4 and IRMS to resolve claims discrepancies or to try to identify unidentified returned cartons so credit can be processed for the right customer. Communicate with Customer Service Returns group to resolve claims issues. Create and update customer returns in FDM4.
- Communicate with Purchasing and or mills to get return authorization or to resolve mill return issues. Enter mill returns in FDM4. Audit mill return area for accuracy and to ensure timely return of product. Prepare mills returns for shipment and coordinate shipping with outbound departments.
- Enter warehouse transfers in FDM4. Review open transfer reports in FDM4 to ensure transfers are received or shipped. Communicate with other Departments regarding transfer issues. Review/research transfer transactions related to picking or receiving to resolve discrepancies.
- Review receipt transactions and variances. Determine if cycle count or further research is needed. Post ASN to inventory and reconcile posting between IRMS and FDM4. Distribute and file copies of paperwork per procedures.
- Perform inbound/outbound audits (receipt/returns and outbound orders including transfers).
- Assist DC with location/pick bin set up and/or slotting product when requested.
- Adhere to established safety regulations and company policies/procedures.
- Serve as a member of the distribution center team by assisting in other areas as needed.
Initial Loss Reporting Claims Associate
State Farm Insurance
Plano, Texas
04.2015 - 12.2015
- Handling inbound calls in a fast-paced environment to take loss reports ensuring prompt routing to other teams
- Providing a remarkable customer experience
- Communicating with customers in a courteous manner using approved scripts via phone or written correspondence
- Working in a collaborative team environment while meeting quality standards
- Being accountable to their team, their work and their schedule
- Successful completion of required training programs
- Listen and communicate clearly, professionally and empathetically
- Work from established procedures, scripts and job aids and handle multiple computer applications while helping customers on the phone
- Educate customers on the claim process
- Escalate problems or inquiries as needed
- Maintain quality, accuracy and professionalism in a fast-paced environment
- Ability to multi-task and adapt to changing environment
- Prior call center or customer service experience is preferred
- Type 40+ words per minute
Parking Auditor
U.T. Southwestern
Dallas, Texas
08.2012 - 09.2014
- Issue citations for parking violations; advises patrons of parking regulations
- Effectively implement company procedures and comply with safety regulations
- Check assigned parking lots and issuing payment notices to unpaid customer vehicles
- Insure that all customers key tag information is entered into the system
- Process weekly audits
- Issue violation tickets in accordance to broken rules of Handbook Policy and Procedure
Education
Associate of Science - Health Administration
Dallas College
Dallas, TX 01.2018 - 08.2020
Skills
Talent for identifying customer needs and presenting appropriate company product and service offeringsundefined
Certification
Ethic Certified
Timeline
Associate of Science - Health Administration
Dallas College
01.2018 - 08.2020
Warehouse Associate
Amazon Distribution Center
01.2016 - Current
Seasonal Warehouse Associate
Kohl’s Distribtion Center
10.2015 - 12.2016
Initial Loss Reporting Claims Associate
State Farm Insurance
04.2015 - 12.2015
Parking Auditor
U.T. Southwestern
08.2012 - 09.2014
Ethic Certified
Technical Certified
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