Antrez Roberts
Shoreline,WA
Summary
A highly driven invidiual with experience in retail management and event coordination. Proven ability to lead teams, drive sales, and deliver exceptional customer service in fast-paced environments. Skilled in overseeing day-to-day operations, managing budgets, and ensuring seamless event execution. Demonstrated expertise in organizing and executing successful events, from planning through to completion, while fostering strong relationships with clients and vendors. A strong communicator with excellent problem-solving abilities and a focus on delivering high-quality experiences.
Overview
5
5
years of professional experience
Work History
Event Marketing Coordinator
Zumiez
Lynnwood, WA
01.2024 - 02.2025
- Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.
- Communicated with venue personnel to coordinate event logistics.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Conducted post-event evaluations in order to identify areas for improvement in future events.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with team members across departments to ensure successful execution of events.
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Attended and participated in industry events.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
Store Manager
Zumiez
Atlanta, GA
08.2022 - 12.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained store signage and displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
1st Assistant Department Manager
Zumiez
Augusta , GA
04.2022 - 08.2022
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed stockroom organization ensuring accuracy when receiving shipments or restocking shelves.
- Recruited and trained new employees to meet job requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
2nd Assistant Manager
Zumiez
Augusta , GA
09.2020 - 04.2022
- Resolved customer complaints in an effective manner.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established procedures for receiving, stocking, and displaying merchandise.
Sales Associate
Zumiez
Augusta , GA
10.2019 - 09.2020
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Developed trusting relationships with customers by making personal connections.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
Academy of Richmond
Augusta, GA05-2017
Skills
- Adobe photoshop
- Microsoft Word
- Microsoft Excel
- Vendor and contract negotiations
- Event marketing
- Conflict resolution
- Employee training and development
- Shift scheduling
- POS systems
- Bank deposit procedures
- Loss prevention
- Problem-solving
- Verbal and written communication
- Retail sales techniques
Timeline
Event Marketing Coordinator
Zumiez
01.2024 - 02.2025
Store Manager
Zumiez
08.2022 - 12.2023
1st Assistant Department Manager
Zumiez
04.2022 - 08.2022
2nd Assistant Manager
Zumiez
09.2020 - 04.2022
Sales Associate
Zumiez
10.2019 - 09.2020
High School Diploma -
Academy of Richmond