Antrez Walker
Lithia Springs,GA
Summary
Dynamic professional with extensive experience in community health and team leadership, notably with Fulton County Government. Excelled in client advocacy and Microsoft Office, enhancing community engagement and program effectiveness. Skilled in training and service coordination, committed to empowering individuals and communities.
Developed strong communication and organizational skills in community health environment, adept at building relationships and understanding diverse needs.
Overview
8
8
years of professional experience
Work History
Community Health Outreach Worker
Fulton County Government
06.2024 - Current
- Collaborated with local healthcare providers and organizations to establish a strong network of support for community members.
- Provided ongoing support for clients during transitional periods such as relocation or changes in recovery status.
- Assisted clients in navigating complex healthcare systems, simplifying processes and increasing access to necessary care.
- Collaborated with external organizations to coordinate health and social services.
- Developed and maintained relationships with community partners to build program scope.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Monitored and documented participants' progress toward individualized health goals.
- Ensured accurate record-keeping through consistent documentation of client interactions, program evaluations, and statistical data collection efforts.
- Built relationships with diverse community members through active listening, empathetic communication, and cultural competence practices.
- Empowered individuals to take control of their health by providing tailored educational materials on disease prevention strategies.
- Supported the development of organizational policies and procedures to maintain compliance with federal, state, and local regulations governing community health outreach efforts.
- Enhanced community health by conducting comprehensive assessments and identifying areas of improvement.
- Co-Lead group therapy sessions to clients placed in recovery housing.
- Developed and implemented training classes to educate team members and community residents.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Conducted home visits to assess individual needs, provide personalized guidance, and connect clients with appropriate services.
Shift Manager
Cracker Barrel Old Country Store
06.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Area Supervisor
Six Flags Over Georgia
09.2016 - 09.2017
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Tracked hours and inventory usage, and prepared associated reports.
- Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Bachelor of Arts - Psychology
The University of Alabama
Tuscaloosa, AL12-2022
Skills
- Client advocacy
- Community engagement
- Data collection
- Microsoft office proficiency
- HIPAA guidelines
- Care plan development
- Training skills
- Networking skills
Timeline
Community Health Outreach Worker
Fulton County Government
06.2024 - Current
Shift Manager
Cracker Barrel Old Country Store
06.2019 - Current
Area Supervisor
Six Flags Over Georgia
09.2016 - 09.2017
Bachelor of Arts - Psychology
The University of Alabama