Antricia Matthews
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Convergent Outsourcing
Mount Alto, AL
02.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Provider Assistant
Trinidad Home Health Care
Houston, TX
03.2019 - 01.2022
- Provided counseling on emotional problems of daily living while promoting wellness and health maintenance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships with client.
- clean, bath, washed hair, cooked, and made sure client consumed medicine
Provider Assistant
Live And Love Home Care
Houston, TX
12.2019 - 03.2020
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Volunteer
Ministry
Houston, TX
08.2016 - 03.2019
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events or programs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Planned and delivered numerous activities and special events for programs and services.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Engaged in field service helping people learn to read the Bible and understand it.
Massage Therapist
Calming Influences
Houston, TX
03.2008 - 05.2014
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Stimulated energy flow along medians to channel body healing responses.
- Created marketing advertisements to increase awareness of services and boost sales.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialized relaxation techniques.
- Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
Education
Associate of Arts - Massage Therapy
Blue Cliff College - Metairie
Metairie, LA01.2008
Skills
- Customer Account Management
- Order and Refund Processing
- Understanding Customer Needs
- Call Documentation
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Call Controlling
- Good Listening Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Master Calendar Management
- Team-Oriented and Cooperative
- Proactive Self-Starter
Timeline
Customer Service Representative
Convergent Outsourcing
02.2020 - Current
Provider Assistant
Live And Love Home Care
12.2019 - 03.2020
Provider Assistant
Trinidad Home Health Care
03.2019 - 01.2022
Volunteer
Ministry
08.2016 - 03.2019
Massage Therapist
Calming Influences
03.2008 - 05.2014
Associate of Arts - Massage Therapy
Blue Cliff College - Metairie
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