ANTRINEAU REAMER
Mountain House,CA
Summary
Ambitious, dedicated, and goal-oriented health care professional with an Associate of Arts Degree in Psychology. Committed to patient care with vast knowledge of medical terminology and infection control standards. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Health Navigator, Customer Care Specialist
Stanford Health Care
Stanford, CA
03.2020 - Current
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Assisted in training new employees and participated in cross-training with other departments.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
Customer Care Specialist
Stanford Health Care
Stanford, CA
07.2019 - 03.2020
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and
service information. - Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Assisted in training new employees and participated in cross-training with other departments.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of service.
Service Advisor
Toyota
Tracy, Ca
01.2019 - 07.2019
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints, and time-management issues.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Implemented and developed customer service training processes.
Instructional Assistant
Centralia School District
Buena Park, CA
10.2017 - 04.2018
- Promoted physical, mental and social development by implemented classroom games and outdoor activities.
- Observed and evaluated students' performance, behavior, social development, and physical health.
- Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
- Supported student learning objectives through personalized and small group assistance to support classroom instruction.
- Assessed student assignments to check quality and completeness and assign grades.
- Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance.
Phlebotomist
Veterans Affairs Medical Center
Long Beach, CA
02.2015 - 04.2016
- Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
- Followed document protocols to safeguard confidentiality of patient records.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Clinical Research Assistant/Phlebotomist
WCCT Global
Cypress, CA
02.2015 - 04.2016
- Screened potential subjects in order to determine their suitability as study participants.
- Administers standardized tests to research subjects, and/or interview them in order to collect research data.
- Observe patients, charting and reporting changes in patients, conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Ensured adherence to FDA guidelines.
- Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
- Educated patients regarding all facets of clinical study participation.
Phlebotomist
Kaiser Permanente
Harbor City, CA
06.2010 - 09.2011
- Obtained blood specimens by performing venipunctures and finger sticks approximately 80 to 150 draws per day.
- Spoke with patients to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Managed various general office duties such as answering multiple telephone lines, completing forms and follow up with doctors.
Education
Certificate - Licensed Vocational Nurse
Quest Nursing Educational Center
Oakland, CA08.2022
Associate of Arts - Psychology
West Los Angeles College
Culver City, CA06.2010
Certificate - Phlebotomy
UCLA Center For Prehospital Care
Los Angeles, CA08.2009
Skills
- Effective organization and attention to detail
- Excellent time management skill
- Strong customer service and interpersonal communication skills
- Ability to foster relationships, build trust with providers, nurses, staff, and patients
- Working knowledge of EPIC
- Problem identification and resolution
- Knowledge of medical terminology
- Phlebotomy Procedures
- Direct Patient Care
Timeline
Health Navigator, Customer Care Specialist
Stanford Health Care
03.2020 - Current
Customer Care Specialist
Stanford Health Care
07.2019 - 03.2020
Service Advisor
Toyota
01.2019 - 07.2019
Instructional Assistant
Centralia School District
10.2017 - 04.2018
Phlebotomist
Veterans Affairs Medical Center
02.2015 - 04.2016
Clinical Research Assistant/Phlebotomist
WCCT Global
02.2015 - 04.2016
Phlebotomist
Kaiser Permanente
06.2010 - 09.2011
Certificate - Licensed Vocational Nurse
Quest Nursing Educational Center
Associate of Arts - Psychology
West Los Angeles College
Certificate - Phlebotomy
UCLA Center For Prehospital Care
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