Antruan Bookman
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Camikai Wholesalers
01.2016 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented effective financial management practices, improving cash flow and profitability.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Verified contents of inventory loads against Bills of Lading.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Contributed positively to local community through involvement in various events or charitable organizations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Coordinator
Automobile Acceptance Corporation
01.2009 - 01.2016
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Developed and delivered engaging sales presentations to convey product benefits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within market.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Developed and implemented sales strategies to increase profits.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Sales Associate
TSYS Total System Services
01.2004 - 01.2009
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prioritized helping customers over completing other routine tasks in store.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
Education
Some College (No Degree) -
Georgia Southern University
Statesboro, GASome College (No Degree) -
Georgia Perimeter College
Decatur, GASkills
- Staff Training and Development
- Commercial driving
- Accurate record keeping
- Payroll Administration and Timekeeping
- Delivery Scheduling
- Organizational Structuring
- Sales Strategies
- Inventory Control
- Hiring and Onboarding
- Strong Work Ethic
- Business Development
- Contract Administration
- Training Management
- Team Leadership
- Employee Scheduling
- Safe Driving
- Cost Reduction
- Staff training/development
- Effective leader
- Data Management
- Inventory Management
- Performance Evaluations
- Decision-Making
- Payroll Processing
- Proficient in Microsoft Office
- Proficient in QuickBooks
- Proficient in JDE
- Proficient in SAP
- Proficient in Great Plain
Timeline
Owner/Operator
Camikai Wholesalers
01.2016 - Current
Sales Coordinator
Automobile Acceptance Corporation
01.2009 - 01.2016
Sales Associate
TSYS Total System Services
01.2004 - 01.2009
Some College (No Degree) -
Georgia Southern University
Some College (No Degree) -
Georgia Perimeter College