An Tuan Nguyen

• Supporting and maintaining radar/jamming equipment utilized in training military personnel
• Experienced in troubleshooting in various environments, ranging from indoor office spaces to outside harsh desert terrain
• Knowledge in fundamentals concerning frequencies and radar technology

• COMSEC Manager for National Training Center's Operations Group
• Improved the organization's Standard Operating Procedures (SOP) in accordance with regulations
• Coordinated with multiple units for COMSEC assignments and objectives, with zero safety violations
• Troubleshot and maintained high valued sensitive items with 100% accountability
• Trained multiple operators (foreign and domestic) on how to handle, troubleshoot, and maintain the integrity of different high valued sensitive items that were utilized at their home station (Ex: Japan, UK, South Korea)

• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Used ticketing systems to manage and process support actions and requests.
• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
• Ensured data security, implementing encryption measures and access controls for sensitive information
• ● Supported numerous IT departments, adapting to different environments in multiple countries around the world (Ex: Help Desk, NET-OPS, NEC)
• Conducted installations and supported multiple systems to include PC, Server, Radio equipment, and Peripheral hardware systems
• Hands on experience using a variety of handheld and power tools for fixing and diagnosing equipment/problems (Ex: wrenches, screwdrivers, drills, digital equipment)
• Executed missions as a team member and team leader on a Command Post Node (CPN) team, to include task preparation and travel
• Efficient in Adobe and Microsoft Office Suite to include Excel, Word, Internet Explorer

Radio Section Operator/Maintainer, US Army, July 2013 - October 2018

• Tested, verified, and maintained multiple HARRIS radio systems connected through military grade hardware
• Aided in planning and conducting operations with different units (Cavalry, Military Intelligence and Airborne Infantry) utilizing the assigned programs implemented for the success of the leaders on the battlefield
• Trained personnel on the proper use and procedures for HARRIS radio systems
• Maneuvered through diverse terrains (Ex: Rural, Urban, Desert, Mountain) using HMMWVs and LMTVs (Approx 5,000 lb Payload to include STT Satellite dishes and sensitive cargo)
• Ensured successful classified radar operations with experience and knowledge from deployments overseas (Kosovo Region, South Korea)