Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Antuane Dixon

Sterling,USA

Summary

Customer Service and Operations Leader with over a decade of progressive experience in hospitality, logistics, and customer success. Recognized for driving efficiency, building high-performing teams, and implementing quality standards that improve customer loyalty and business growth. Proven ability to manage multimillion-dollar budgets, optimize operational workflows, and deliver five-star service to VIP clients. Adept at leading cross-functional teams, developing business opportunities, and ensuring consistent revenue growth.

Driven and organized professional with strong ability to coordinate multiple tasks and ensure timely completion. Possesses solid understanding of supply chain logistics and inventory management, along with proficiency in communication and task prioritization. Committed to optimizing workflow and enhancing operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Delivery Expeditor & Quality Assurance Manager

Air Culinaire Worldwide, LLC
07.2024 - Current
  • Manage quality assurance and on-time delivery operations for high-profile catering clients, ensuring 100% compliance with service standards.
  • Collaborate with senior leadership to implement efficiency improvements, reducing order errors and operational delays.
  • Act as on-site liaison and problem-solver during client deliveries, strengthening customer satisfaction and retention.
  • Oversee inventory management, vendor relations, and customer feedback programs to enhance service excellence.

Counter Sales Representative

Ferguson LLC
01.2024 - Current
  • Deliver tailored product recommendations and sales solutions to contractors and business clients, driving repeat sales and revenue growth.
  • Prepare accurate job quotes and manage order fulfillment, ensuring seamless customer experiences.
  • Maintain merchandising standards and warehouse operations, including forklift operations and safety compliance.
  • Partner with sales associates to secure new accounts and expand client base in competitive markets.

Assistant General Manager

Hawthorn Suites by Wyndham
05.2022 - 10.2022
  • Directed daily hotel operations, managing staff hiring, training, scheduling, and performance evaluations.
  • Assisted in annual budgeting and marketing planning, contributing to revenue growth targets.
  • Oversaw payroll, vendor contracts, and financial reporting, ensuring compliance with state and federal regulations.
  • Enhanced guest experience by resolving escalated customer issues, leading to improved online review scores.

Education

High School Diploma -

South Lakes High School
Reston, VA

Skills

  • Inventory control
  • Team member training
  • Guest service
  • Strong organization
  • Strategic Leadership & Team Development
  • Customer Experience Optimization
  • Business Development & Sales Strategy
  • Budgeting & Financial Analysis
  • Operational Process Improvement
  • Vendor & Client Relationship Management
  • Quality Assurance & Compliance
  • Conflict Resolution & Negotiation
  • Hospitality & Guest Services Leadership

Accomplishments

MS Office Suite (Word, Excel, Outlook, Teams) | Order Management Systems | POS Systems | QuickBooks | Inventory Software

Certification

  • Forklift & Pallet Jack Certified
  • Valid Driver’s License

Interests

  • Willing to Relocate Nationwide
  • Authorized to Work in the US

Timeline

Delivery Expeditor & Quality Assurance Manager

Air Culinaire Worldwide, LLC
07.2024 - Current

Counter Sales Representative

Ferguson LLC
01.2024 - Current

Assistant General Manager

Hawthorn Suites by Wyndham
05.2022 - 10.2022

High School Diploma -

South Lakes High School

Similar Profiles

CREATE PROFILE