Antuane Lopez Franceschi
Cleveland
Summary
Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Take-Out Server
M Italian
Chagrin Falls
03.2025 - Current
- Conducted inspections of food presentation prior to bagging to ensure quality compliance.
- Handled multiple phone lines, efficiently taking orders and providing menu guidance.
- Updated management on inventory status, highlighting low or spoiled items.
- Contacted customers upon order readiness for prompt pickup or delivery.
- Participated in menu planning by sharing feedback on high-demand take-out offerings.
- Utilized POS systems for payment processing and record accuracy.
- Assembled carry-out bags based on specific customer requests for condiments and utensils.
Food Runner
M Italian
Chagrin Falls
03.2024 - Current
- Facilitated communication between kitchen and dining staff to enhance guest experience.
- Resolved guest complaints to ensure complete customer satisfaction.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Organized food orders and confirmed accuracy of items served to guests.
- Greeted guests, gathered information for seating arrangements, and maintained waitlist.
- Arranged table settings with clean linens and tableware to prepare for incoming guests.
- Distributed menus, led guests to tables, and provided initial service information.
- Maintained a clean work area throughout shift operations.
Restaurant Hostess
Bar Italia
Beachwood
03.2024 - 06.2025
- Communicated with kitchen staff regarding customer feedback or complaints.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Spoke with patrons to drive satisfaction with food and service.
- Answered phones promptly to record and confirm reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
Guest Service Assistant
Bar Italia
Beachwood
03.2024 - 06.2024
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Filled and served various beverages for customers.
- Carried food orders to specific restaurant tables and served guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Assisted in training new server assistants on job responsibilities and procedures.
- Worked effectively in team environments to make the workplace more productive.
Bilingual Customer Service Agent
Teleperformance
Lima
01.2021 - 11.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided bilingual customer service in both English and Spanish to customers via phone, email, and chat.
- Processed customer account changes with proprietary software.
- Assisted customers with inquiries regarding products and services, troubleshooting technical issues, and resolving complaints.
- Utilized active listening skills to understand customer needs, identify root causes of problems, provide solutions, and follow up on results.
- Updated databases with new and modified customer data.
Education
Bachelor of Arts - INTERIOR DESIGNER
TOULOUSE LAUTREC
LIMA PERU03-2019
Bachelor of Arts - MAKE UP ARTIST
ALLSKINBYSOLANGE
LIMA PERU11-2015
Bachelor of Arts - FASHION STYLIST
CEAM
LIMA PERU03-2015
High School Diploma -
ASOC EDUCATIVA ELIM
LIMA, PERU12-2013
Skills
- Teamwork
- Training & Teaching assistance
- Attention to detail
- Interpersonal skills
- Adaptability in service
- Problem solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Dancing
- Reading
- Playing volleyball
- Meditating
References
References available upon request.
Timeline
Take-Out Server
M Italian
03.2025 - Current
Food Runner
M Italian
03.2024 - Current
Restaurant Hostess
Bar Italia
03.2024 - 06.2025
Guest Service Assistant
Bar Italia
03.2024 - 06.2024
Bilingual Customer Service Agent
Teleperformance
01.2021 - 11.2023
Bachelor of Arts - INTERIOR DESIGNER
TOULOUSE LAUTREC
Bachelor of Arts - MAKE UP ARTIST
ALLSKINBYSOLANGE
Bachelor of Arts - FASHION STYLIST
CEAM
High School Diploma -
ASOC EDUCATIVA ELIM
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