Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Demonstrated expertise in managing efficient team meetings and ensuring compliance with administrative policies. Seeking to leverage strong organization, problem-solving, and communication skills for a position as a Program Manager.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Manager / QA Manager
United States Navy, Transient Personnel Unit
08.2019 - 07.2023
Proactively monitored industry trends and technological advancements to mitigate potential risks; led initiatives that optimized processes, resulting in reduced response times, minimized disruptions in customer transition processes, and contributed to overall efficiency of organizational operations.
Utilized strong problem-solving skills to resolve issues impacting operational processes and goals, reporting production malfunctions to managers and organization supervisors, ensuring smooth functioning of key processes and maintaining focus on achieving organizational objectives.
Led a 29-member program management team weekly to assess progress and make adjustments, strategically managing records, and implementing customer feedback-driven changes, resulting in enhanced efficiency, streamlined processes, and improved overall program performance.
Oversaw travel budget of $16.9 million, supervised 378 staff members, and processed 3,565 travel authorizations, showcasing robust financial management skills.
Facilitated critical management meetings, enhancing internal communication and fostering a collaborative environment that improved response time and after-action reports.
Augmented operational efficiency by adhering to U.S. Navy administrative protocols, offering guidance on procedural matters, and implementing rigorous training to ensure compliance within unit.
Streamlined travel expense procedures for various executive teams, adhering strictly to General Services Administration, Defense Travel System, and Government Travel Charge Card regulations, ensuring timely and accurate processing and financial flexibility for logistics and personnel.
Training Manager / Instructor
United States Navy
01.2008 - 02.2012
Managed onboarding and orientation of 180 team members yearly, effectively increasing workforce agility and morale by ensuring a smooth transition experience.
Refined performance evaluation processes by incorporating detailed assessment mechanisms, resulting in consistent improvement and strategic adaptation to meet organizational requirements.
Developed and updated training curricula and materials in line with standards, regulations, and technological advancements, facilitating the provision of advanced training programs and imparting essential skills and knowledge to personnel.
Operations Specialist
United States Navy, USS Trenton/USS Cole
08.2003 - 12.2007
Cultivated a risk management-oriented culture by developing and promoting safety policies, leading to more proactive operations team focused on risk mitigation.
Surpassed required standards by establishing detailed document review processes and initiating safety inspections, resulting in optimal operational readiness for essential tasks.
Enhanced operational efficiency and readiness by providing extensive training to a 30 personnel team on sensitive data handling, effectively minimizing process delays in high-pressure situations.
Education
Associate of Arts - Psychology
University of Phoenix
Phoenix, AZ (Online)
08.2012
Skills
Proficient in Microsoft Office Suite
Project Management
Schedule & calendar planning
Administrative support
Policy reinforcement
Quality control tests
Knowledge of quality systems
Performance monitoring
Team leadership and direction
Documentation proficiency
Staff training and development
Filing and data archiving
Certification
Lean Six Sigma Black Belt – Simplilearn (August 2023)
Advanced Leadership Development – U.S. Navy (July 2022)
Master Training Specialist – U.S. Navy (February 2011)
Boatswain's Mate Chief Petty Officer at United States Navy, Unit LCS Crew 123Boatswain's Mate Chief Petty Officer at United States Navy, Unit LCS Crew 123