Antwain Johnson
Atlanta,GA
Summary
Proven leader in sales and quality management, adept at relationship building and technical troubleshooting. At AT&T, spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Expert in staff training, project management, and risk mitigation, consistently achieving and surpassing sales targets through strategic planning and effective communi Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
Work History
Project Manager
T-mbile
11.2020 - Current
- Enhanced system performance by implementing effective IT infrastructure upgrades and maintenance.
- Reduced downtime for critical systems through proactive monitoring and efficient troubleshooting.
- Streamlined help desk operations by providing clear communication, documentation, and prioritization of tasks for team members.
- Improved customer satisfaction ratings with prompt resolutions of technical issues and thorough followups.
- Established a secure network environment by enforcing strict security policies and conducting regular vulnerability assessments.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Sales Consultant Manager
AT&T
01.2018 - Current
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
Area Sales Manager
CarMax
01.2016 - 12.2018
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
Quality Specialist
CSL Plasma
01.2013 - 01.2016
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Analyzed quality and performance data to support operational decision-making.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Education
Certification - Comptia Security Plus
Compita
Atlanta, GA08.2024
Certification - Business Technology
Turner Job Corps Center - Albany
Albany, GA02.2011
No Degree - Office Administration
Turner Job Corps Center - Albany
02.2011
Skills
- Relationship Building
- Staff Training and Development
- Technical Troubleshooting
- Project Management
- Risk Mitigation
- Customer Complaint Resolution
- Detail-Oriented
- Time Management
- Verbal and Written Communication
- Customer Needs Assessment
- Help Desk Operations
- Desktop Technical Support
- Network Troubleshooting
- Helpdesk services
Timeline
Project Manager
T-mbile
11.2020 - Current
Sales Consultant Manager
AT&T
01.2018 - Current
Area Sales Manager
CarMax
01.2016 - 12.2018
Quality Specialist
CSL Plasma
01.2013 - 01.2016
Certification - Comptia Security Plus
Compita
Certification - Business Technology
Turner Job Corps Center - Albany
No Degree - Office Administration
Turner Job Corps Center - Albany