ANTWAN SPRUILL
Washington,DC
Summary
- Detail-oriented with over 9 ½ years of experience with The Department of Human Services (DHS) Economic Security Administration (ESA) Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Self-motivated with strong technical and organizational abilities. Proven experience with meeting timelines and daily objectives.
- Strong Leadership Skills- with leading DCAS Release 3.0 in 2016. Responsible for teaching 19 SSR's conversion nuances and end-to-end case processing.
- Strong Technical Knowledge -part of Technical Processing Support Unit. Case review and case workaround acumen.
- Dedicated Social Services Representative- provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
11
11
years of professional experience
Work History
Supervisor Social Service Representative
Department Of Human Services
09.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Social Services Representative
Department Of Human Services
05.2018 - 09.2023
- Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
- Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Assisted clients in accessing services and benefits by providing education and information about community resources.
Subject Matter Expert
Department Of Human Services
12.2015 - 11.2017
- DC Link to Health and Human Services design and incorporate SNAP, TANF, and other Food + Cash assistance programs into Release 3.0
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Improved user productivity and efficiency through system training and support.
- Facilitated product development with implementation of standard best practices.
Social Services Assistant -CRMU
Department Of Human Services
01.2013 - 12.2016
- Classified documents into correct groups to avoid lost files or filing errors.
- Minimized waste and re-work by comparing all data entered with source documents or in verification format on screen to detect errors.
- Oriented and repaired scanned files to obtain clean images useful for DHS Operations.
- Evaluated interfaces between hardware and software, testing performance requirements.
- Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
Education
Associate of Arts - Human Services
University Of Phoenix
Washington, DC2013
Skills
- Superior Social Skills Advanced Knowledge of DHS Policies
- Excellent Collaborative Abilities Skilled Interviewing Prowess
- Enhanced Technical Abilities
- Strong Understanding of Federal Policies
- Excellent verbal and written Regulations of Economic
- Communication skills Security Administration (ESA)
- UAT Testing of DCAS/Knowledge of ACEDS
- Extensive knowledge Disaster SNAP (D-SNAP)
- Active Listener
Languages
Arabic
Professional Working
Timeline
Supervisor Social Service Representative
Department Of Human Services
09.2023 - Current
Social Services Representative
Department Of Human Services
05.2018 - 09.2023
Subject Matter Expert
Department Of Human Services
12.2015 - 11.2017
Social Services Assistant -CRMU
Department Of Human Services
01.2013 - 12.2016
Associate of Arts - Human Services
University Of Phoenix