Antwan Carter
Elyria,OH
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Accomplished Sales Manager offering 20 years of experience developing and maximizing retail sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Area Manager
American Commodore Tuxedo
01.2010 - 08.2023
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised 3 location managers and managed 2 store fronts assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Managed inventory and reduced shrinkage by 90% through detailed monitoring of daily operations and stock.
- Drove revenues and team morale by developing and deploying sales contests.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised 3 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Facilitated business by implementing practical networking techniques.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Communicated product quality and market comparisons by creating sales presentations.
Store Manager
Lids Hat World
09.2006 - 12.2009
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
GED -
Holly Hall
Elyria, OH09.1999
Skills
- Supply Chain Management
- Operations Management
- Business Development and Planning
- Controlling Costs
- Relationship Building and Management
- Order Management
- Territory Management
- Process Improvement
- Recruitment and Hiring
- Staff Training
- Sales Expertise
- Staff Scheduling
- Operations
- Brainstorming Ideas
- Team Development
- Goals and Performance
- Resource Allocation
- Staff Management
- Facility Inspections
- Employee Scheduling
- Cross-Functional Collaboration
- Quality Assurance
- Performance Management
- Staff Development
- Vendor Management
- Customer Relationship Management
- Regulatory Compliance
- Sales Strategy
- Analytical Thinking
- Brand Management
- Profit Maximization
- Conflict Resolution
- Team Leadership
- Problem Solving
- Budgeting and Forecasting
- Project Management
- Staff Training and Development
- Market Analysis
- Inventory Control
- Decision Making
- Strategic Planning
- Organizational Skills
- Change Management
- Time Management
- Operations Oversight
- Leadership Development
- Staff Recruiting
- Workforce Development
- Consulting
- Budget Management
- Projections Development
- Contract Management
- Multi-Unit Management
- Compliance Monitoring
- Financial Management
- Revenue Generation
- Negotiation
- Staffing Oversight
- Team Building Practices
- Policy Enforcement
- Decision-Making
- Goal Setting and Performance Metrics
- Financial Oversight
- Report Preparation
- Client Relationship Building
- Business Planning
- Recruiting and Hiring
- Group Presentations
- Commercial Awareness
- Action Plans
- Productivity Improvements
- Sales Orientation
- Marketing Campaigns
- Project Funding
- Staff Supervision
- Attention to Detail
- Advertising Management
- Project Planning
Accomplishments
- Supervised team of 10 staff members.
- Achieved #1 in Northeast Ohio by completing highest in sales as well as keeping hours under budget with accuracy and efficiency.
Certification
- CSP - Certified Sales Professional
- formal wear Training - 11years
- Certified Store area Manager, American Commodore Tuxedo - 11
Timeline
Store Area Manager
American Commodore Tuxedo
01.2010 - 08.2023
Store Manager
Lids Hat World
09.2006 - 12.2009
GED -
Holly Hall