Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antwan Dixon

Flint,MI

Summary

Talented Manager with proven team leadership, planning and organizational skills built during my past employment experiences. I am a diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Overview

13
13
years of professional experience

Work History

Delivery Driver

7 Degrees Logistics
06.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Delivery Driver

WalMart Spark
04.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

General Manager

Checkers & Rally's Restaurant
04.2018 - 06.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Assisted District Manager with hiring and training associates for various locations.


General Manager

Xcell Communications
06.2015 - 04.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Performed employee reviews and training
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Catering and Events Manager

Newks Eatery Cafe
02.2013 - 08.2016
  • Generated ideas to enhance and expand current event offerings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Ensure all orders are fulfilled and sustained in an orderly conduct.
  • Managed Sales Representatives schedules

FOH Supervisor

Nicks Seafood
06.2010 - 02.2013
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained schedules for FOH staff (servers and bussers)

Education

Associate of Applied Science - Business Administration

Hinds Community College
Jackson

High School Diploma -

Flint Southwestern Academy
Flint, MI

Skills

  • Load Balancing
  • Payment Collection
  • Cargo Handling
  • Commercial Driving
  • GPS Navigation
  • Vehicle Maintenance
  • Problem-Solving
  • Customer Service
  • Positive Attitude
  • Shopping Orders
  • Teamwork and Collaboration
  • Safe Driver Training
  • Dependable and Reliable
  • Conflict Resolution
  • Multitasking
  • Equipment Operation
  • Workforce Management
  • Policy Implementation
  • Team Leadership
  • Performance Evaluations
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Staff Management
  • Schedule Preparation
  • Product Management
  • Budget Management
  • Staff Training
  • Shift Scheduling
  • Hiring and Training
  • Problem Resolution
  • Performance Reviewing
  • Negotiation and Conflict Resolution
  • Business Analysis and Reporting
  • Strategic Planning
  • Marketing
  • Operations Management
  • Performance Management

Timeline

Delivery Driver

7 Degrees Logistics
06.2023 - Current

Delivery Driver

WalMart Spark
04.2020 - Current

General Manager

Checkers & Rally's Restaurant
04.2018 - 06.2023

General Manager

Xcell Communications
06.2015 - 04.2018

Catering and Events Manager

Newks Eatery Cafe
02.2013 - 08.2016

FOH Supervisor

Nicks Seafood
06.2010 - 02.2013

Associate of Applied Science - Business Administration

Hinds Community College

High School Diploma -

Flint Southwestern Academy

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Antwan Dixon