Rosa Cook
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hairstylist/Cosmetologist
Fringe Salon
07.2022 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Stock Clerk
Kelly Services
08.2022 - 04.2023
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Increased overall efficiency by cross-training in various departments to support team members during peak periods or absences.
- Conducted inventory and restocked items throughout day.
- Handled merchandise returns with care, ensuring proper documentation and placement back into inventory.
Customer Service Representative
MCI Careers
01.2022 - 05.2022
- Contract with OurFlorida assisting with Rental Assistance.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Faneuil
02.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
SALES ASSOCIATE
WALMART
08.2018 - 12.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
LINE COOK
UNIVERSAL ORLANDO
01.2017 - 01.2018
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
CASHIER
WENDYS
01.2016 - 01.2017
- Received multiple recognitions to include Employee of the month.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Applied Science - Medical Administrative Specialist
Orange Technical College
Orlando, FL12.2024
High School Diploma -
Maynard Evans High School
Orlando, FL05.2017
Skills
- Administrative & Business Operations
- Microsoft Office Suite
- Computer Literacy
- Data Entry
- POS Systems Expertise
- Customer Service
- Conflict Resolution
- Teamwork and Collaboration
- Time Management
- Critical Thinking
- Verbal/Written Communication
- Building rapport
Timeline
Stock Clerk
Kelly Services
08.2022 - 04.2023
Hairstylist/Cosmetologist
Fringe Salon
07.2022 - Current
Customer Service Representative
MCI Careers
01.2022 - 05.2022
Customer Service Representative
Faneuil
02.2020 - 12.2021
SALES ASSOCIATE
WALMART
08.2018 - 12.2019
LINE COOK
UNIVERSAL ORLANDO
01.2017 - 01.2018
CASHIER
WENDYS
01.2016 - 01.2017
Associate of Applied Science - Medical Administrative Specialist
Orange Technical College
High School Diploma -
Maynard Evans High School
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