Antwan Harris
Stone Mountain,GA
Summary
Dynamic Wrecker Driver with extensive experience at Statewide Towing & Recovery, excelling in vehicle recovery and safety inspections. Known for exceptional customer service and effective dispatch coordination, I consistently implement efficient loading procedures while maintaining a strong work ethic and empathy in high-pressure situations.
Overview
2020
2020
years of professional experience
Work History
Wrecker Driver
Statewide Towing & Recovery
- Operated tow trucks to recover vehicles from roadside incidents safely and efficiently.
- Conducted vehicle inspections to ensure operational safety and compliance with regulations.
- Coordinated with dispatch to respond promptly to service calls and customer inquiries.
- Assessed accident scenes and determined optimal recovery strategies for safe vehicle retrieval.
- Provided exceptional customer service, addressing client concerns during recovery operations.
- Implemented efficient loading techniques to minimize damage during transportation of vehicles.
- Collaborated with law enforcement agencies during accident scenes to facilitate smooth operations and support public safety efforts.
- Completed detailed incident reports for each job, providing accurate information for billing and record-keeping purposes.
- Coordinated effectively with dispatchers to prioritize service calls based on urgency and proximity, maximizing productivity throughout shifts.
Tow Truck Driver
Arise
Snellville, GA
12.2018 - 08.2019
- Operated tow truck to safely transport vehicles to designated locations.
- Conducted safety checks and routine maintenance on towing equipment.
- Assisted customers with vehicle recovery procedures, ensuring clear communication.
- Navigated city routes efficiently, reducing response times for service calls.
- Provided on-site support during accident recoveries, maintaining a calm environment.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
Flatbed Truck Driver
Buckhead Towing
Atlanta, GA
06.2017 - 10.2018
- Operated flatbed trucks to transport vehicles safely and efficiently.
- Conducted pre-trip inspections to ensure compliance with safety regulations.
- Loaded and secured vehicles using appropriate tie-down techniques.
- Maintained accurate delivery logs and trip documentation for operational efficiency.
- Coordinated with dispatch to optimize route planning and reduce wait times.
- Assisted in training new drivers on safety protocols and equipment handling.
- Implemented improvements to loading processes, enhancing overall efficiency in operations.
- Bolstered company reputation for reliability with consistent punctuality and attention to detail in fulfilling client orders accurately.
- Promoted a positive work environment by maintaining open communication channels with dispatchers, supervisors, and coworkers.
- Expedited delivery times using advanced GPS technology for accurate route guidance while avoiding traffic congestion or construction delays.
- Streamlined paperwork processes by staying organized with accurate recordkeeping of logbooks, manifests, inspection reports, and invoices.
- Improved team productivity by assisting fellow drivers with loading/unloading tasks when needed.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
Cook's Assistant
Millers Military Acedemy
Lithonia, GA
01.2017 - 06.2017
- Assisted chefs in food preparation and ingredient organization
- Maintained cleanliness and sanitation of kitchen equipment and workspace
- Supported inventory management by tracking supplies and restocking as needed
- Followed recipes and cooking instructions to ensure quality meals
- Adapted quickly to changing kitchen demands and menu variations
- Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Assisted in successful catering events by preparing ingredients, assembling platters, and delivering exceptional service to clients.
- Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
- Received consistent positive feedback from both customers and staff for providing attentive assistance during busy periods.
- Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
- Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
- Collaborated with the cook to develop daily specials that incorporated fresh ingredients from local suppliers, promoting sustainability and supporting small businesses.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
Meds Delivery
Poly Plex
Riverdale, GA
01.2016 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Ft MEAD SR HIGH
Fort Mead Md.Accounting & Bookeeping
Woodland Job Corps
Laurel, MD1989
Skills
Vehicle recovery
Safety inspections
Customer service
Route navigation
Dispatch coordination
Incident reporting
Loading procedures
Communication skills
Accident scene assessment
Inventory management
Winch operation
Load securing
Truck maintenance
Strong work ethic
Patience and empathy
Roadside assistance experience
Timeline
Tow Truck Driver
Arise
12.2018 - 08.2019
Flatbed Truck Driver
Buckhead Towing
06.2017 - 10.2018
Cook's Assistant
Millers Military Acedemy
01.2017 - 06.2017
Meds Delivery
Poly Plex
01.2016 - 01.2017
Wrecker Driver
Statewide Towing & Recovery
High School Diploma -
Ft MEAD SR HIGH
Accounting & Bookeeping
Woodland Job Corps