Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antwan Lyons

Winston-Salem,NC

Summary

Versatile professional with a strong background in customer support and data management. Proven multitasking abilities, effective communication skills and a commitment to maintaining high customer satisfaction levels. Skilled in shipping bill of ladings, claim processing, data collection, and complaint resolution. Strong organizational and time-management skills, coupled with a commitment to maintaining the highest standards of data quality.

Overview

11
11
years of professional experience

Work History

Shipping Coordinator

Tekni-Plex
Winston-Salem, NC
05.2019 - Current
  • Managed high volume of customer inquiries via phone, and email, ensuring timely and accurate responses
  • Processed returns from customers in accordance with company policies and procedures.
  • Monitored inventory levels to ensure timely replenishment of stock items.
  • Achieved 10% reduction in customer escalations through proactive problem-solving

Data Entry Coordinator

TriMark Foodcraft
Winston-Salem, NC
02.2015 - 01.2019
  • Executed high-volume data entry tasks with focus on accuracy and precision
  • Achieved 98.5% accuracy rate in entering data into company databases
  • Facilitated communication between departments, ensuring data consistency across organization
  • Prioritized data entry tasks based on urgency and importance for multiple ongoing responsibilities

Warehouse Assistant

West Rock
Winston-Salem, NC
11.2012 - 01.2015
  • Created shipping documents for outbound freight for distribution and LTL trucks
  • Accurately picked, packed, and shipped orders utilizing JD Edwards software and RF devices
  • Scheduled outbound freight with approved carriers to ensure timely arrivals
  • Ensured product had been thoroughly inspected by quality assurance specialists before leaving facility
  • Processed customer returns including transfers and replacements

Education

High School Diploma -

Parkland High School
Winston-Salem, NC
06-2006

Skills

  • Excellent Verbal and Written Commuinication
  • Maneuvering Databases
  • Computer Proficiency
  • Self-Driven
  • Ability To Multitask
  • Attention To Detail
  • Claim Processing
  • Collecting and Organizing Data
  • Complaint Resolution
  • Technical Proficiency

Timeline

Shipping Coordinator

Tekni-Plex
05.2019 - Current

Data Entry Coordinator

TriMark Foodcraft
02.2015 - 01.2019

Warehouse Assistant

West Rock
11.2012 - 01.2015

High School Diploma -

Parkland High School

Similar Profiles

CREATE PROFILE
Antwan Lyons