Antwan Montgomery
Tacoma,WA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
19
19
years of professional experience
Work History
Alcohol Compliance Team Leader
Levy Restaurants
03.2022 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Schedule, hire, and handle all actions when it comes to discipline (write ups, termination, etc)
- Assign all Team Members to designated areas depending on event and attendance of event.
- Monitor all points of sale being used for service in stadium to ensure proper alcohol service per Washington State Liquor and Cannabis board rules and regulations and policies.
- Ensure the safety of all guests and make sure they are in compliance with Lumen Field alcohol policies.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
Alcohol Compliance Supervisor
First and Goal Hospitality/Century Link Field/ Lumen Field
04.2021 - 03.2022
- Provide exceptional Customer Service while interacting with patrons
- Ensuring the safety of patrons for responsible consumption of alcohol
- Maintain staffing schedules and stand assignments
- Supervise forty officers on full team events and twenty vendors
- Directly Supervise every stand in the entire stadium
- Attend monthly meetings with the Liquor Control Board to discuss our previous month events, issues and concerns as well as provide feedback on processes that may need to be implemented
- Ensure end of shift paperwork is complete and accurate, including violation reports and all incident reports
- Coach and Mentor employees to ensure proper Washington State Liquor Board rules and regulations are being followed
- Verify State issued Identification cards and Master 12 alcohol serving permits are always available
- Meetings with Bar and Premium Managers as well as the General Managers to discuss staff strengths and additional training opportunities as needed based off their skill sets
- Actively involved with hiring, and onboarding of new staff as well as ending their contracts if needed based off performance concerns.
Current Lead Alcohol Compliance Officer
First and Goal Hospitality/Century Link Field/ Lumen Field
03.2015 - 04.2021
- Provide exceptional Customer Service while interacting with patrons
- Ensuring the safety of patrons for responsible consumption of alcohol
- Oversee and maintain staffing schedules and stand assignments
- Ensure end of shift paperwork is complete and accurate, including all incident reports
- Coach and Mentor employees to ensure proper Washington State Liquor Board rules and regulations are being followed
- Verify State issued Identification cards and Master 12 alcohol serving permits are always available
- Point of contact to arrange for IT, Medical, Law Enforcement and/or Alcohol Enforcement in case of emergency or breakage of Law.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Assistant Concessions Manager
Centerplate Incorporated/ T- Mobile Park
01.2019 - 08.2019
- Oversee and maintain staffing schedules and stand assignments for Supervisors and other employees
- Supervise Club Level of Stadium as well as help oversee the Pen Section of the Stadium
- Direct point of contact for all service-related issues including emergency, first aid and Health Department needs as they may arise during game day throughout the entire stadium
- Attend daily huddles and on call meetings that come up during events to discuss any adjustments that may be needed to maintain a seamless event flow
- Coach and Mentor employees including write ups, and discipline
- Monitored and tracked the club orders for consumption of meat and produce to reduce the amount of waste.
- Managed cash handling procedures ensuring accuracy in transactions between the company and customers.
- Conducted regular performance evaluations of staff members, providing constructive feedback to aid their professional development.
- Fostered a culture of teamwork among staff members, resulting in increased productivity and job satisfaction rates.
- Collaborated with venue partners to ensure seamless coordination during events or special promotions.
- Implemented innovative menu offerings, attracting new customers and boosting overall profits.
- Developed employee training programs to enhance staff expertise and provide exceptional customer experiences.
- Enhanced operational efficiency by implementing technology solutions for point-of-sale systems and inventory tracking tools.
- Improved customer satisfaction by efficiently managing concession stands and ensuring quality service.
- Assisted in recruiting top talent by participating in interviews and providing input on hiring decisions.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both customers and employees.
- Managed vendor relationships, negotiating favorable contracts for cost-effective procurement of supplies.
- Streamlined inventory management for optimal product availability and reduced waste.
- Resolved customer complaints promptly, fostering a positive reputation for the concession stand operations.
- Contributed ideas towards marketing campaigns ultimately leading to increased brand awareness and customer loyalty.
- Monitored equipment maintenance needs, coordinating necessary repairs or replacements to minimize downtime at concession stands.
- Maximized team performance through effective scheduling, delegation, and supervision of staff members.
- Coordinated concession team, food preparation, and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
Supervisor/Lead Supervisor in Pen Section and Club Section
Centerplate Inc/Safeco Field
05.2018 - 01.2019
- Provide exceptional Customer Service while interacting with patrons
- Oversee and maintain thirteen stands and three bars Club level, five sub-Contractor stands and three bars of Pen Sections
- Lead Supervisor for twenty-five-forty-five employees during each event
- Direct point of contact for all service-related issues
- Including customer complaints, and emergencies
- Maintained inventory of each stand to ensure the stands were stocked properly at end of shift for next day, including all paperwork submitted and signed properly
- Opening set up and closing out of shift stands daily
- Replacement of CO2, kegs or bibs that may run out during the shift to ensure quality of beer for the event
- Coach and Mentor employees as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Stand Lead/ Lead Bartender
Centerplate Incorporated/Safeco Field
05.2016 - 05.2018
- Overseen eight bartenders and two beer portables
- Ensure stands were cleaned and stocked with the essential items needed for every event, example: ice, beer, wine
- Handling cash for ten registers
- Responsible for doing two mid game drops, and deposit drops at the end of the event
- Responsible for paperwork and inventory of time logs and counts of products sold and received as well as time sheets compared to pre inventory counts to ensure they are efficient
- Point of contact for stands needing additional service like maintenance or IT service
- Coach and Mentor employees to ensure proper Washington State Liquor Board rules and regulations are being followed.
- Recruited, hired and trained over 150 associates to develop into productive team members with excellent product knowledge.
- Trained over 75 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recruited, hired and trained over 150 associates to develop into productive team members with excellent product knowledge.
Loss Prevention Office/Operations Supervisor
Freedom Security
03.2016 - 11.2017
- Overseen fellow security officers
- Processed payroll and weekly staffing schedules for officers
- Meet with contract bidders
- Attend Corporate meetings to discuss business needs and improvements
- Prevent thefts and monitor Security Cameras in upscale Corporate Stores such as Barneys New York, Burberry, Gucci, Tiffany's and Nordstrom in Seattle and Bellevue
- Recommend and deliver theft prevention tactics and measures to General Managers to prevent future thefts of store.
- Maintained confidential personnel files in compliance with legal requirements and company policies.
- Optimized workspace layout to improve functionality while adhering to safety regulations and accessibility guidelines.
- Coordinated office events, meetings, and conferences to promote a positive work environment and enhance employee engagement.
Security Guard-Loss Prevention Officer
Fortress Security Services
11.2015 - 02.2016
- Prevents theft and monitor cameras for any suspicious activity
- Secure residential properties to keep unwanted persons away from the premises
- Nightly lock and secure seven apartment complexes in the Seattle and Ballard area
- Lock and secure rooftops and elevators
- Patrol grounds and parking garages to ensure they were secure
- End of shift nightly reports sent out to property management
- Respond to all security calls from residents
- Prevent theft and monitor cameras for upscale Corporate Stores for Barneys New York, Harley Davidson and Louis Vuitton.
Stock Assistant
Rubber Stamp Management
03.2008 - 09.2009
- Boxed and labeled packages that were picked to be shipped
- Completed weekly inventory and ordering of warehouse supplies that were needed for the month to ensure they were available
- Prioritize priority mail orders to process them out in a timely manner to ensure customer satisfaction
- Reviewing each package to verify and confirm proper packaging, shipping labels in the correct placement, labels addressed correctly
- Ensure the package packed with the correct items
- Used power drills and other electronic materials such as wires and metals to fix carts for picking orders which include drilling and re-wiring old and new carts for company
- Used shrink wrap machines as well as order separator and scanner
- Maintenance on computer program when it failed as well as maintenance on color printer for shipping labels.
Lot Manager/ Lot Attendant/ Parts Counterman/ Dispatcher
Friendly Chevrolet
03.2005 - 12.2007
- Managed the lot, ran customer service for front parts counter and E-bay buyers
- Made sure all cars were charged and ready for lot as well as for auction and wholesale buyers
- Handled all ordering of parts inventory as well as all sublet and wholesale vendors
- Handled all offsite demos including mild-to-wild, Hot August Nights, and Puyallup Fair to get cars to and from and setup properly for demos
- Dispatched Jobs to Mechanics and ensure Repair Orders closed and completed
- 65% GM Certification.
- Added and maintained key tags, inspection decals and window stickers for over 100 vehicles on sales lot.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for [Type] dealership.
Education
Associate of Arts - Criminal Justice And Forensic Technology
ITT Technical Institute - Spokane Valley
Spokane, WA03.2015
Associate of Arts Degree - Criminology and Forensic Technology
ITT Technical Institute
Tukwila, Washington01.2014
High School Diploma -
Mount Tahoma High School
Tacoma, WA06.2000
Skills
- Microsoft Office: (Word, Excel, PowerPoint, Outlook,)
- Outstanding Customer Service
- Leadership, Training and Team Building
- Coaching/Mentoring
- Time Management and Prioritization
- Strong Organizational Skills
- Washington State Liquor Board rules and regulations-Master
- Problem Resolution and Decision Making
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Team Supervision
Accomplishments
- Highest Honors- 7 Consecutive Quarters
- 4.0 Grade Point Average, 6 Consecutive Quarters
- Criminal Justice Club Member
- National Honors Society Member
- 3.85 Final GPA
Qualifications Summary
Talented professional looking to obtain a position that will allow me to use my educational background, knowledge, and experience to further my career. I also have over 20 years of customer service and hospitality experience that can be useful in achieving my professional goals. Well-rounded skill set in implementing effective strategies to optimize business processes and improve quality. Adept to leading and motivating teams to provide innovative business solutions and ensure customer satisfaction. Keen eye to detail along with the ability to multitask in a fast paced environment. Very fast learner and great at problem solving solutions.
References
Available upon request
Timeline
Alcohol Compliance Team Leader
Levy Restaurants
03.2022 - 07.2024
Alcohol Compliance Supervisor
First and Goal Hospitality/Century Link Field/ Lumen Field
04.2021 - 03.2022
Assistant Concessions Manager
Centerplate Incorporated/ T- Mobile Park
01.2019 - 08.2019
Supervisor/Lead Supervisor in Pen Section and Club Section
Centerplate Inc/Safeco Field
05.2018 - 01.2019
Stand Lead/ Lead Bartender
Centerplate Incorporated/Safeco Field
05.2016 - 05.2018
Loss Prevention Office/Operations Supervisor
Freedom Security
03.2016 - 11.2017
Security Guard-Loss Prevention Officer
Fortress Security Services
11.2015 - 02.2016
Current Lead Alcohol Compliance Officer
First and Goal Hospitality/Century Link Field/ Lumen Field
03.2015 - 04.2021
Stock Assistant
Rubber Stamp Management
03.2008 - 09.2009
Lot Manager/ Lot Attendant/ Parts Counterman/ Dispatcher
Friendly Chevrolet
03.2005 - 12.2007
Associate of Arts - Criminal Justice And Forensic Technology
ITT Technical Institute - Spokane Valley
Associate of Arts Degree - Criminology and Forensic Technology
ITT Technical Institute
High School Diploma -
Mount Tahoma High School