Antwan Santos
Sicklerville,NJ
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Painter
Covered In Paint
Sicklerville, NJ
05.2017 - 06.2022
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Repaired wall holes and scrapes.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted indoor areas such as hallways, bathrooms and lobbies.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
- Selected proper amount and type of thinners and accelerant to be used for specific jobs.
- Obtained correct dimensions and specifications by properly measuring areas.
- Primed and sealed surfaces to best support paint coats.
- Conducted final work check to assess quality and make corrections if necessary.
- Corrected surface imperfections by filling cracks, holes and joints.
Cleaning Supervisor
All Cam Cleaning
Sicklerville, NJ
05.2019 - 01.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by two hours.
Call Center Representative
Telepoint
Wesmont, NJ
01.2015 - 03.2017
- Manage large amounts of inbound and outbound calls in timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternative usage of Microsoft Excel for data entry
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 50 customer calls per day.
Maintenance Technician
Salliemae
Moorestown, NJ
04.2013 - 10.2015
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new locks, door handles and door closers.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Receptionist
C.E.R.N
Camden Point, MO
06.2011 - 05.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed over 10 customer calls per day.
Education
High School Diploma -
Dr. Charles E. Brimm Medical Arts High School
06.2011
Skills
- Customer Service
- Customer Relations
- Excellent Communication
- Attention to Detail
- Time Management
- Creative Thinking
- Proficient in Microsoft ( Word, Powerpoint, Excel)
- Project Management
- Problem solving ability
- Equipment installation
- Mechanical expertise
- Critical Thinking
- Scheduling
- Team Player
Timeline
Cleaning Supervisor
All Cam Cleaning
05.2019 - 01.2020
Painter
Covered In Paint
05.2017 - 06.2022
Call Center Representative
Telepoint
01.2015 - 03.2017
Maintenance Technician
Salliemae
04.2013 - 10.2015
Receptionist
C.E.R.N
06.2011 - 05.2012
High School Diploma -
Dr. Charles E. Brimm Medical Arts High School
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