Hi, I’m
CALVIN SMITH
Allen,TX
Summary
Construction specialist with 3+ years of demonstrated success with installation and maintenance. Superior communication skills with the ability to communicate with internal/external customers in order to obtain and/or provide basic types of factual information, efficiently close out tickets, and maintain a safe working environment! Acclimated to working outdoors in all types of weather and environments.
Overview
10
years of professional experience
Work History
Microwave Transmission Systems Inc.Richardson, TX
Tower Climber
05.2014 - Current
Job overview
- Build, upgrade, perform maintenance, troubleshoot, and test cellular tower system equipment and networks
- Install and/or repaired wireless networking equipment and systems for major wireless carriers
- Test and analyze wireless equipment and networks for availability and capacity
- Use OSI and TCP/IP networking model to troubleshoot and resolve issues
- Worked independently with very minimal supervision
- Oversaw network audits and special projects
- Train new Tower Technicians
Supreme LendingAddison, TX
Mortgage Loan Officer
12.2021 - 03.2022
Job overview
- Worked with clients inquiring about home purchase loans
- Created mortgage applications for clients via phone
- Advised and educated clients on different loan products and programs
- Updated clients through each step of loan application, approval and closing processes while remaining attentive to client's needs and concerns
- Worked with various departments to move loan files along from application to closing
- Made 20 - 50 calls per day to realtor partners to build relationships and create opportunities for generating revenue
Caliber Home Loans Coppell, TX
Mortgage Loan Officer
04.2021 - 10.2021
Job overview
- Completed 6 week mortgage loan origination training program
- Received inbound calls from leads inquiring about mortgage refinancing and home purchase loans
- Made outbound calls to leads inquiring about mortgage refinancing and home purchase loans
- Created mortgage applications for customers via phone
- Advised and educated clients on different loan products and programs
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to all customer needs
- Worked with various departments to move loan files along from application to closing
- Worked minimum of 10 hours per day
- Averaged 1 lock per day
- Funded over 7 million in loans
Verizon WirelessIrving , Tx
Inside Sales Representative
02.2017 - 04.2021
Job overview
- Met and exceeded monthly sales revenue targets by up to 150%
- Maintained friendly and professional customer interactions at all times
- Received inbound leads
- Placed outbound calls to cold and warm leads
- Discovered customer needs by actively listening and providing solutions to new and existing customers
- Processed orders using digital point of sales systems
- Account analysis of existing accounts for sales opportunities
- Set up new accounts, established customer credit, and set up payment methods
- Recorded prospect contact information in Sales Force crm
- Managed pipeline of up to 100 prospects
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Completed 12 month Information Technology program
- Rotated between various I.T and Engineering departments learning many roles and contributing to many teams
AT&T
Installation and Service Technician
09.2015 - 08.2016
Job overview
- Performed various wire-line work to provide service to customers
- Connected/troubleshot services and line issues in phone/cable rooms/cabinets and aerial/ground terminals
- Installed and/or repaired customer's existing wireless or hard-wired Personal Area Network, SOHO network, IPTV network, VoIP/Pots phone network, and alarm systems
- Mounted equipment to walls, concealed wires, installed audio and programmed remote controls
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance
- Used Real time testing software tools to monitor network
- Provided professional service and recommendations for problem resolution and/or system optimization for homes and businesses
- Completed above average of 4 tickets per day
Education
Techskills of SacramentoSacramento, CA
CompTIA A+ from Information Technology
2018
Cedar Valley CollegeLancaster, TX
Associate of Arts
08.2014
Skills
- Customer Service
- Professional Demeanor
- Work Orders
- Hand Tool Operations
- Safety Knowledge
- Technically Proficient
- Solution Development
- Preventive Maintenance
Timeline
Mortgage Loan Officer
Supreme Lending
12.2021 - 03.2022
Mortgage Loan Officer
Caliber Home Loans
04.2021 - 10.2021
Inside Sales Representative
Verizon Wireless
02.2017 - 04.2021
Installation and Service Technician
AT&T
09.2015 - 08.2016
Tower Climber
Microwave Transmission Systems Inc.
05.2014 - Current
Techskills of Sacramento
CompTIA A+ from Information Technology
Cedar Valley College
Associate of Arts