Antwanette Payne
Indianapolis,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Cash Management Specialist
Lids Headquarters
06.2021 - Current
- Manage cash transactions for the south and east regions (400+ stores) by offsetting daily store transactions to determine shortages, overages, missing deposits, employee errors and bank processing errors
- Collaborated with corporate finance team members to support quarterly external reporting.
- Evaluated the effectiveness of current cash management procedures, proposing data-driven improvements when necessary.
- Safeguarded company assets through diligent monitoring of account activity and prompt resolution of discrepancies.
- Conducted regular audits of cash management activities, ensuring alignment with internal policies and external regulations.
- Optimized cash flow for clients with effective forecasting tools and strategic recommendations.
Alcohol and Concessions Supervisor
Levy: Gainbridge Fieldhouse
08.2022 - Current
- Manages the operations of six bars and concession stands, while assisting team members and maintaining a safe environment throughout operating hours
- Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
- Streamlined monthly inventory management for accurate stock levels and minimized waste, resulting in cost savings.
- Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
- Follows payment handling policies and food safety/sanitation guidelines.
Life and Health Insurance Agent/ Broker
Family First Life
08.2020 - 01.2022
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Service and Project Management
Lowes Corporate
05.2018 - 08.2020
- Aligned project goals with organizational objectives for consistent strategic direction across all initiatives.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
Accounts Payable Exception Processor
Ascension Health
08.2016 - 05.2018
- Streamlined communication channels between processing and customer service departments, enhancing service delivery.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
Contact Center Lead
Ascension Health
02.2015 - 08.2016
- Considered an expert in customer shared services and performed additional clerical duties as necessary.
- Established a culture of continuous improvement within the team, fostering open communication and proactive problem-solving skills among staff members.
- Mentored junior team members, enabling them to excel in their roles and contribute positively to the overall success of the team.
- Facilitated open forums for employees to share ideas on process improvements, cultivating a sense of ownership across the organization.
- Maintained positive attitude and enjoyed working with and for public.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing timely feedback.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Cross-trained and backed up other customer service managers.
- Trained team members on performance metrics and consumer behavior identification.
Contact Center Associate
Ascension Health
06.2014 - 02.2015
- Maintained strong product knowledge to provide accurate information when assisting customers with their inquiries or concerns.
- Acted as a liaison between customers and various departments, facilitating communication to resolve complex issues effectively.
- Streamlined processes within the team, leading to increased efficiency in daily operations.
- Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
- Supported new hires through mentorship, helping them acclimate to the contact center environment more quickly.
- Assisted customers with account-related issues, leading to increased loyalty and retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Accounts Payable: Investigated and resolved issues with vendor submitted invoices
- Accounts Receivable: Responsible for tracking total credits and debits for each individual company and identified current standings
- Purchasing: Tracked, traced, and troubleshot purchase orders
- Taught vendor companies the supply chain procedure to ensure their compliance to receive payment
- Human Resources: Serviced EDA updates, pay stub inquiries, and updated associate profiles including license and certifications.
Education
Bachelor of Arts - Political Science
Wilberforce University
Wilberforce, OH05.2012
High School Diploma -
East High School
Columbus, OH05.2008
Skills
- Schedule Coordination
- Employee Training
- Customer Service
- Teamwork and Collaboration
- Reliability
- Organizational Skills
- Microsoft Word, Excel, Powerpoint
- Professionalism
- Data Entry
- Operational Reporting
- Analytical Skills
- Process Monitoring and Improvement
Accomplishments
- Member of Delta Sigma Theta Sorority Inc. Beta Chapter (Chapter President, Recording Secretary and Treasurer)
- State of Indiana Life and Health Brokerage License
References
- Kenya Arocho, Sorority Advisor, (917) 618-3481, Wright Patterson Air Force Base
- Monnie Pryor, Previous manager, monnie.pryor@ascension.org, Ascension Health Corporate Office
- Shannon Butler, Previous coworker, (202) 273-4864, State of Maryland
Timeline
Alcohol and Concessions Supervisor
Levy: Gainbridge Fieldhouse
08.2022 - Current
Cash Management Specialist
Lids Headquarters
06.2021 - Current
Life and Health Insurance Agent/ Broker
Family First Life
08.2020 - 01.2022
Service and Project Management
Lowes Corporate
05.2018 - 08.2020
Accounts Payable Exception Processor
Ascension Health
08.2016 - 05.2018
Contact Center Lead
Ascension Health
02.2015 - 08.2016
Contact Center Associate
Ascension Health
06.2014 - 02.2015
Bachelor of Arts - Political Science
Wilberforce University
High School Diploma -
East High School