Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antwanette Pierce

Haltom City,TX

Summary

Hardworking employee enthusiastic about learning customer service representative field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote customer service position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Self Employed

Naturally Obsessed LLC
03.2020 - Current
  • I am a multi-service company
  • I prepare meals for others and I am a beautician.
  • Counted and documented opening and closing cash amounts daily.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Distributed business cards outside of salon to generate new business.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Answered phone calls and emails to schedule client appointments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Nurtured long-term relationships with clients by providing personalized solutions tailored to their specific needs.
  • Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
  • Delivered exceptional service for customers through active listening and empathetic communication.
  • Exceeded performance goals consistently while maintaining high levels of professionalism under pressure situations.
  • Implemented feedback systems to collect valuable insights from customers for continuous improvement initiatives.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Adhered to procedures in preparing food items.
  • Assisted with receiving deliveries, accurately verifying contents against invoices while maintaining proper storage procedures for perishable items.
  • Demonstrated versatility by assisting with multiple stations as needed, increasing overall productivity within the kitchen.
  • Participated in ongoing training sessions to remain current on industry trends and best practices for food safety and sanitation standards.
  • Streamlined food assembly processes through careful organization of ingredients and equipment.
  • Maintained a clean and organized workspace, promoting efficiency in the kitchen.
  • Proactively identified areas of improvement within the kitchen, suggesting practical solutions to streamline operations and improve overall efficiency.
  • Ensured accuracy in portion control, reducing food waste and minimizing costs.
  • Enhanced dish presentation by carefully prepping garnishes and decorative elements prior to plating.
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Supported chefs during high-volume periods by efficiently preparing ingredients according to recipe specifications.
  • Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Achieved high levels of customer satisfaction through prompt meal preparation that met or exceeded expectations.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed food safety practices and sanitation guidelines.

Bus Driver

Echo Transportation
08.2023 - 01.2024
  • Conducted pre-trip inspections of bus for safe operation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Inspected emergency equipment and verified safe working order for student and driver use.

Bus driver full time

Abba Staffing and Consulting
11.2019 - 03.2020
  • To complete a specific route to the parking lots and terminals in the DFW airport
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.

Bus Driver

Durham school services
04.2018 - 11.2019
  • I transport students safely and effectively to and from school, field trips, and shuttles
  • Conducted pre-trip inspections of bus for safe operation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Received excellent customer reviews for friendly, punctual transport services.

Direct Care Staff Member

A Fair Choice inc
05.2013 - 01.2018
  • I am responsible for Day habitation activities and outings
  • I teach life skills and work in a group home as PRN when needed
  • My daily activities include morning works, medication administration, taking vitals when needed, light housekeeping, assistance with personal hygiene, and excellent supervision and communication with guardians for special needs persons.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Scheduled and accompanied clients to medical appointments.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
  • Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.

Caregiver

Linda's Daycare
08.2013 - 11.2013
  • Responsibilities: Age-appropriate lesson plans that foster cognitive growth
  • Provided infants and children with one-on-one care
  • Excellent communication skills with other teachers and parents.

Education

High school or equivalent -

Skills

  • Route Driving
  • Passenger Assistance
  • Passenger Safety
  • Safety Practices
  • Transporting Students
  • Inclement Weather Driving
  • Local Route Knowledge
  • Clean Driving Record
  • Elderly and Disabled Assistance
  • Vehicle Inspections
  • Passenger Interaction
  • Impeccable Safety History
  • DOT Regulations
  • Safety-Focused
  • Route navigation
  • Professionalism
  • Adaptable to change
  • Interpersonal skills
  • Attention to detail
  • Weather condition driving
  • Physical stamina
  • Time management
  • Conflict resolution
  • Problem-solving abilities
  • Customer service
  • Effective communication
  • Traffic laws knowledge
  • Passenger Boarding
  • Vehicle Inspection
  • Customer Relations
  • Dispatch Communication
  • Incident Reporting
  • Accident Avoidance
  • Shuttle Operation
  • Valid Driver's License
  • Ability to Lift 50 Pounds
  • Behavior Monitoring and Management
  • Problem-Solving
  • Passenger Service and Safety
  • Strong Working Relationships
  • Decision-Making
  • Special Needs Passengers
  • Time, Mileage, and Fuel Tracking
  • Clean MVR
  • Daily Logs
  • Bus Cleaning
  • Bus Operation
  • CPR Certification

Certification

driver's license

Timeline

Bus Driver

Echo Transportation
08.2023 - 01.2024

Self Employed

Naturally Obsessed LLC
03.2020 - Current

Bus driver full time

Abba Staffing and Consulting
11.2019 - 03.2020

Bus Driver

Durham school services
04.2018 - 11.2019

Caregiver

Linda's Daycare
08.2013 - 11.2013

Direct Care Staff Member

A Fair Choice inc
05.2013 - 01.2018

High school or equivalent -

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Antwanette Pierce