Antwanette Trimble
Birmingham
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Compliance Officer
AVENU INSIGHTS
05.2022 - Current
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Prepared and submitted regulatory filings in timely manner.
- Helped customers navigate website for new account setup, monthly filings or any online forms they made need.
- Processed business licenses, local and county tax returns for different districts. We remain knowledgeable of all updated tax rates and regulations for areas. Process sales tax returns daily, answer online support emails, update accounts, & answer all inbound and outbound calls.
Owner and Operator
Diamonds and Curves Boutique
08.2011 - Current
- I am responsible for daily operations of local store and website.Designed weekly promo flyers and marketing for social media pages
- Kept books, and made sure all online accounts and orders were shipped timely and in order.Work closely with out of state vendors to ensure inventory was properly maintained.Managed 2 employees and made sure all customers needs were always met via website or in store purchase .Conducted weekly and monthly inventory for store as well as payroll.
Customer Service Representative
Wells Fargo
06.2018 - 03.2021
- My duties were to answer all inbound calls regarding customer account issues,password help,online banking, credit cards payments or answer any questions they may have regarding transactions
- Inform customers about alerts, services or products that could help secure their funds
- Assisted customers with a warm and professional attitude
- Processed customer transactions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Assisted with technical support duties
- Monitored claims and physician-related services
- Handled billing issues and order inquiries
Office Manager/Tax Preparer
Liberty Tax Service
01.2007 - 04.2017
- Prepare tax returns, file customers return information, inform customers of their return issues/status, and open and close office occasionally
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Able to deal with high volume calls.Also assisted in printing and disbursing checks from system.
Retail Manager Assistant
SODEXO UAB NORTH PAVILLION
08.2013 - 05.2014
Assist manager and Chef
- In day to day work management
- Established relationship with local magazines and companies in the area to create a free news stand for visitors and employess as they visited cafeteria
- Create and designed display signs for any new food items or promotions for the week.This signage definitely helped in sales and attracting new customers
- Aid in inventory counts weekly and made sure stock rooms and kitchen supplies where accounted for
- Place daily customer counts and sales in the system
- Create weekly and monthly menus for production use.
Cashier
Sodexo Inc
03.2011 - 08.2013
- As a cashier Kept counter, cash registers, and all areas clean and sanitized
- Check out customers in a timely manner.While building lasting relationships with those visiting and working in the hospital
- Give breaks to those who needed one in back and front of house
- Count and balance registers at the beginning and end of shift .Keep cashier log updated as well
- As a supervisor I had to oversee front and back of house.Make sure deposits where recorded and made properly
- Set registers up for morning shift
- Obtain all closing day reports and receipts for each worker.Collect and drop money in to safe for deposits next day
- Also follow all safety and security rules thru out work stations.
Cashier/ Customer Service Rep
Walmart Palisades
10.2007 - 04.2008
- My duties here where to check out customers, cash checks, process money orders/transfers, answer phones and provide other customer service request
- Provided an elevated customer experience to generate a loyal clientèle
- Also keep work areas clean and help with product placement.
Cashier
Th AVE SUPERMARKET
01.2004 - 12.2005
- My duties here where to check out customers, balanced cash register and assist customers
- Also provide the best customer experience from walk in to checking out
- Help with stocking and inventory when needed
- Make sure all areas around work station where clean and ready for next shift.
Education
Diploma -
GW CARVER HIGH SCHOOL
Birmingham, AL05.2004
Skills
- Tax Experience
- Office Management
- Additional Information
- Skills
- Customer service and relations Cash handling experience Experienced in
- Microsoft Word, PowerPoint
- And Excel
Additional Information
- Authorized to work in the US for any employer
Timeline
Compliance Officer
AVENU INSIGHTS
05.2022 - Current
Customer Service Representative
Wells Fargo
06.2018 - 03.2021
Retail Manager Assistant
SODEXO UAB NORTH PAVILLION
08.2013 - 05.2014
Owner and Operator
Diamonds and Curves Boutique
08.2011 - Current
Cashier
Sodexo Inc
03.2011 - 08.2013
Cashier/ Customer Service Rep
Walmart Palisades
10.2007 - 04.2008
Office Manager/Tax Preparer
Liberty Tax Service
01.2007 - 04.2017
Cashier
Th AVE SUPERMARKET
01.2004 - 12.2005
Assist manager and Chef
Diploma -
GW CARVER HIGH SCHOOL