ANTWANIESE WHITE

• Finance- Enrollment, Maintenance and Billing
• Maintained detailed and accurate records between multiple databases and programs.
• Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
• Investigated issues and created solutions for new customers.

- Medicare/Medicaid Over 65 (Disabled, ESRD)

- Process Enrollment Applications, Payments, Billing Adjustments, Invoices,

- Accounting, Aged Trial Balance Reports, Reconciliation, Write off’s, Refunds, Auto Payments, Rate Changes, Cancellations

- Resolve Delinquencies, Billing Disputes, Prepare Journal Ledger Entries

- Processed Medicare Discrepancy Reports/ Financial Reports, Analyze Medicare and Financial Information.

- Legal/ POA/ HIPAA requests

- Complied with Federal and State Regulatory Requirements for OIR and ACA

Served as a SME (Subject Matter Expert

• Provide Great Customer Service by way of assisting customers with their retail purchases whether they were in store/online, handling non- congruent items, ringing transactions.
• Provided knowledge of products, built sales and minimized returns
• Assisted in inventory markdown processes
• Cashier/POS sales system, Handling/ Adding Cash, Cash Pickup, Closing Registers.
• Responded to customer inquiries quickly and professionally to increase satisfaction.

• Inbound Call from Recipients of Medicaid/Medicare for Arizona and Michigan
• Change Primary Care Physicians
• Review Benefits, Review Medical Claims, RX Claims, Coordinate with Doctors, Specialists, Hospitals and Labs
• Route Medical Request to Appropriate Departments
• S.M.E
• ( Subject Matter Expert)
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled complaints with prompt, courteous service to uphold professional reputation.

• Created Legal files and cases for clients of the Firm and Legal Shield Entity
• Answered Calls, Clerical Scanning, Filing, Emailing, Preparing Legal Docs Prepared Correspondence via Post Cards, Letters
• Set Appointments for Attorneys for Legal Consultation
• Created Case Files, for Criminal, Civil, Employment, Litigation, Labor, Personal Injury, Bankruptcy, Family Law, Business Planning
• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.

Handle Inbound calls from Providers inquiring on insurance payments and claims

Reprocessed claims for review through Provider Appeal Processes

Provided Complete/ Accurate Information about Policies and Procedures

Followed up with Providers about Portal Inquiries on Claims and Faxes

• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.