Antwannette Welch
Temple Hills,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Center Manager
THE UPS STORE
08.2021 - Current
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed work and performance of more than 6 employees.
- Worked effectively in fast-paced environments.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Trained and guided team members to maintain high productivity and performance metrics.
Shift Supervisor
CVS Healthcare
02.2014 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Restaurant Hostess
Phillips Seafood & Restaurant
04.2012 - 12.2013
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Merchandiser
Convergence Marketing Inc.
02.2008 - 03.2012
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
FAIRMONT HEIGHTS HIGH SCHOOL
FAIRMONT HEIGHTS MD 06-2007
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Team Supervision
- Staff Development
- Customer Service Management
- Delegating Work
- Teamwork and Collaboration
- Management Team Building
- Inventory Management
- Team Leadership
- Decision-Making
Certification
NOTARY PUBLIC FOR THE STATE OF MARYLAND
Timeline
Center Manager
THE UPS STORE
08.2021 - Current
Shift Supervisor
CVS Healthcare
02.2014 - 05.2021
Restaurant Hostess
Phillips Seafood & Restaurant
04.2012 - 12.2013
Merchandiser
Convergence Marketing Inc.
02.2008 - 03.2012
NOTARY PUBLIC FOR THE STATE OF MARYLAND
High School Diploma -
FAIRMONT HEIGHTS HIGH SCHOOL
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