Antwein Lane
Oakland,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level health care position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Driver
UPS
04.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Obtained signatures from customers upon delivery of goods.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Drove safely in various weather and road conditions to avoid accidents.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Caregiver
IHHS
01.2020 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Prepared rooms with top-notch standards every time.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Customer Service Representative
Enterprise Rent-A-Car
03.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
San Jose Independence High
San Jose, CASkills
- Safety Protocols
- Verbal and Written Communication
- Safety Standards
- City and Non-City Driving
- Time Management
- Safe Driving Techniques
- GPS and Route Planning
- Customer Service
- Route Management
- Vehicle Inspection
- Ironing Clothing
- Quality Control Guidelines
- Hospitality Management
- Quality Assurance Controls
- Hazardous Chemical Training
- Health and Safety Compliance
- Room Sanitization
- Active Listening
- Report Transcription
- Retail Sales Customer Service
- Refund Processing
Timeline
Driver
UPS
04.2020 - Current
Caregiver
IHHS
01.2020 - 09.2023
Customer Service Representative
Enterprise Rent-A-Car
03.2019 - 04.2020
GED -
San Jose Independence High