Antwene Wilson
Atlanta,GA
Summary
Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Facilities Coordinator
Google
11.2022 - Current
- Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
- Managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Streamlined work order processes to increase response time and enhance customer satisfaction.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Developed training programs for staff members, resulting in a more skilled workforce and higher quality services.
Call Center Representative
Georgia Power
10.2021 - 02.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Assistant Manager
Family Dollar Distribution Center
05.2021 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Assistant Manager
Big Lots
08.2008 - 03.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GASkills
- Environmental Compliance
- Public Safety
- Budget Administration
- Inventory Stocking
- Work Order Management
- HVAC
- Work Orders
- Utilities
- Pest Control
- Equipment set up
- Vendor coordination
- Multitasking Abilities
- Goal Setting
- Excellent Communication
- Professional Demeanor
- Time Management
- Team building
- Written Communication
Timeline
Facilities Coordinator
Google
11.2022 - Current
Call Center Representative
Georgia Power
10.2021 - 02.2022
Assistant Manager
Family Dollar Distribution Center
05.2021 - 11.2021
Assistant Manager
Big Lots
08.2008 - 03.2019
High School Diploma -
Cedar Grove High School