Antwi Emmanuel
Chicago,IL
Summary
Dedicated room attendant with proven expertise at The African Regent Hotel, enhancing guest satisfaction through meticulous cleaning and sanitation practices. Skilled in teamwork and safety awareness, I consistently achieved time management goals while training new staff and maintaining high standards, resulting in positive guest feedback and a spotless environment.
Overview
3
3
years of professional experience
Work History
Room-attendant
The African Regent Hotel
Accra, Ghana
04.2020 - 01.2023
- Maintained guest rooms to uphold cleanliness and presentation standards.
- Restocked linens and toiletries to improve guest experience.
- Reported maintenance issues for prompt resolution and guest satisfaction.
- Supported training of new staff on cleaning protocols and hotel standards.
- Developed cleaning routines to enhance time management during shifts.
- Followed health and safety regulations throughout the property.
- Received positive guest feedback for attention to detail in room preparation.
- Assisted housekeeping team in maintaining quality control measures.
- Applied cleaning chemicals according to safety protocols to prevent accidents.
- Achieved time management goals by adhering to schedules and completing tasks promptly.
- Improved guest satisfaction through thorough and timely room cleaning services.
- Vacuumed carpets, mopped floors, and dusted surfaces to ensure a spotless environment.
Education
GED -
Kumasi Technical Institute
Kumasi, Ghana05.2018
Skills
Housekeeping
Teamwork
Housekeeping knowledge
Bed making proficiency
Professional appearance
Cleaning techniques
Hospitality industry
Safety awareness
Safety procedures
Trash waste and removal
Sanitation practices
Energy conservation
Documentation
Timeline
Room-attendant
The African Regent Hotel
04.2020 - 01.2023
GED -
Kumasi Technical Institute