Antwin Johnson
La Vegas,Nevada
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Department Head Manager
Emerald Carpets
2023.07 - Current
- Increased department efficiency by streamlining processes and implementing innovative management strategies.
- Developed a comprehensive training program for new employees, resulting in improved performance across the department.
- Enhanced team collaboration by fostering an open and inclusive work environment, leading to increased productivity and employee satisfaction.
- Managed budgets and resources effectively, ensuring optimal allocation of funds and timely completion of projects.
- Implemented performance measurement systems that drove accountability among staff members, leading to higher overall performance levels within the department.
- Conducted regular evaluations of staff performance, providing constructive feedback that led to measurable improvements in individual effectiveness.
- Achieved departmental goals consistently by setting high standards for all team members while offering support as needed to ensure success.
Area Manager/Operations Manager
Amazon
2018.06 - 2023.04
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced operational risks while organizing data to forecast performance trends.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Manager
Southern Global Services
2015.02 - 2018.06
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Achieved high levels of employee retention by designing an engaging onboarding program focused on support and mentorship for new hires.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Evaluated data to identify trends and determine customer service needs.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
Warehouse Manager
Sherwin-Williams
2013.10 - 2015.02
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Maintained clean and organized work areas, contributing to a safer working environment.
- Operated various types of warehouse equipment, such as forklifts and pallet jacks, resulting in timely completion of tasks.
- Loaded and unloaded trucks in a timely manner, meeting or exceeding customer delivery expectations.
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Utilized computer systems to track shipments accurately, ensuring proper documentation for all inbound and outbound loads.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Online06.2012
Skills
- Cross-functional Collaboration
- Organizational Skills
- Public Speaking
- Project Management
- Decision Making
- Customer Service
- Problem Solving
- Data Analysis
References
References available upon request.
Timeline
Department Head Manager
Emerald Carpets
2023.07 - Current
Area Manager/Operations Manager
Amazon
2018.06 - 2023.04
Team Manager
Southern Global Services
2015.02 - 2018.06
Warehouse Manager
Sherwin-Williams
2013.10 - 2015.02
Associate of Science - Business Administration And Management
University of Phoenix
Similar Profiles
Tristen GrizzleTristen Grizzle
Ticket Clerk at Emerald CarpetsTicket Clerk at Emerald Carpets
Sandra BaileySandra Bailey
Customer Service Manager at Emerald CarpetsCustomer Service Manager at Emerald Carpets
Fabian Rodriguez AlvarezFabian Rodriguez Alvarez
Cut Order Ticket Clerk at Emerald CarpetsCut Order Ticket Clerk at Emerald Carpets