Antwin Johnson
La Vegas,Nevada
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Department Head Manager
Emerald Carpets
07.2023 - Current
- Increased department efficiency by streamlining processes and implementing innovative management strategies.
- Developed a comprehensive training program for new employees, resulting in improved performance across the department.
- Enhanced team collaboration by fostering an open and inclusive work environment, leading to increased productivity and employee satisfaction.
- Managed budgets and resources effectively, ensuring optimal allocation of funds and timely completion of projects.
- Implemented performance measurement systems that drove accountability among staff members, leading to higher overall performance levels within the department.
- Conducted regular evaluations of staff performance, providing constructive feedback that led to measurable improvements in individual effectiveness.
- Achieved departmental goals consistently by setting high standards for all team members while offering support as needed to ensure success.
Area Manager/Operations Manager
Amazon
06.2018 - 04.2023
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced operational risks while organizing data to forecast performance trends.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Manager
Southern Global Services
02.2015 - 06.2018
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Achieved high levels of employee retention by designing an engaging onboarding program focused on support and mentorship for new hires.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Evaluated data to identify trends and determine customer service needs.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
Warehouse Manager
Sherwin-Williams
10.2013 - 02.2015
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Maintained clean and organized work areas, contributing to a safer working environment.
- Operated various types of warehouse equipment, such as forklifts and pallet jacks, resulting in timely completion of tasks.
- Loaded and unloaded trucks in a timely manner, meeting or exceeding customer delivery expectations.
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Utilized computer systems to track shipments accurately, ensuring proper documentation for all inbound and outbound loads.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Online06.2012
Skills
- Cross-functional Collaboration
- Organizational Skills
- Public Speaking
- Project Management
- Decision Making
- Customer Service
- Problem Solving
- Data Analysis
References
References available upon request.
Timeline
Department Head Manager
Emerald Carpets
07.2023 - Current
Area Manager/Operations Manager
Amazon
06.2018 - 04.2023
Team Manager
Southern Global Services
02.2015 - 06.2018
Warehouse Manager
Sherwin-Williams
10.2013 - 02.2015
Associate of Science - Business Administration And Management
University of Phoenix
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