ANTWIONNETT STEELE
Administrative Assistant/Receptionist
New Port Richey,FL
Summary
Dynamic administrative professional with over ten years of experience in various roles, including administrative assistance and customer service. Proven track record of enhancing office efficiency through expert document management, record keeping, and organization. Adept at multitasking in fast-paced environments while maintaining exceptional phone etiquette and client relations. Committed to delivering measurable improvements in operational workflows and client satisfaction.
Overview
11
11
years of professional experience
Work History
CORPORATE RECEPTIONIST/ OFFICE CLERK
SHORT BLOCK TECHNOLOGIES
CLEARWATER, FL
04.2025 - 09.2025
- Entered and updated data in electronic databases with high accuracy.
- Coordinated communication between departments, enhancing inter-office collaboration and service efficiency.
- Handled multi-line phone systems, directing calls efficiently while maintaining professionalism in all interactions.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
CORPORATE RECEPTIONIST/ OFFICE CLERK
AMERILIFE INSURANCE CORPORATE OFFICE
CLEARWATER, FL
09.2022 - 03.2024
- Implemented customer service protocols, increasing satisfaction levels through effective issue resolution.
- Developed streamlined processes for handling phone inquiries, resulting in faster response times and improved client engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Entered and updated data in electronic databases with high accuracy.
BUSINESS DEVELOPMENT CENTER AGENT
LOKEY NISSAN
CLEARWATER, FL
02.2021 - 08.2022
- Facilitated customer inquiries and provided solutions to enhance satisfaction and retention.
- Collaborated with sales team to streamline lead generation and optimize follow-up strategies.
- Improved team collaboration with regular communication and progress updates on ongoing projects.
- Coordinated closely with partners/vendors as needed to facilitate smooth project execution.
CUSTOMER SERVICE AGENT
24/7 IN TOUCH
CLEARWATER, FL
03.2019 - 02.2022
- Coordinated cross-departmental initiatives to address customer needs effectively and promptly.
- Facilitated conflict resolution strategies, enhancing client relationships and retention rates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
DEER VALLEY HOME HEALTH
ST.LOUIS, MO
05.2014 - 02.2019
- Managed client health records, maintaining accuracy and confidentiality.
- Oversaw inventory management for office supplies, ensuring adequate stock levels at all times.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
High School Diploma -
KIRKWOOD HIGH SCHOOL
ST.LOUIS, MO01-1995
BUSINESS ADMINISTRATION - undefined
HARRIS – STOWE STATE UNIVERITY
ST.LOUIS, MO01-2008
Skills
- Microsoft Word, Excel, Office, Outlook, PowerPoint
- Document Management/ Oganization
- Office Management/ Supply Ordering
- Meticulous attention to detail
- Complex Problem-solving
- Record Keeping/ Filing Managment
- Multi-line Telephone and email etiquette
- Data entry expertise/Team Building
- Business correspondence
- Sensitive information handling
Timeline
CORPORATE RECEPTIONIST/ OFFICE CLERK
SHORT BLOCK TECHNOLOGIES
04.2025 - 09.2025
CORPORATE RECEPTIONIST/ OFFICE CLERK
AMERILIFE INSURANCE CORPORATE OFFICE
09.2022 - 03.2024
BUSINESS DEVELOPMENT CENTER AGENT
LOKEY NISSAN
02.2021 - 08.2022
CUSTOMER SERVICE AGENT
24/7 IN TOUCH
03.2019 - 02.2022
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
DEER VALLEY HOME HEALTH
05.2014 - 02.2019
BUSINESS ADMINISTRATION - undefined
HARRIS – STOWE STATE UNIVERITY
High School Diploma -
KIRKWOOD HIGH SCHOOL