Antwon Allston
Atlanta,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Senior Mobile Expert
T MOBILE
11.2021 - Current
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Actively provide leadership and problem solving skills to my experts and customers
- Meet or exceed sales goals by selling our products and services to new and existing customers
- Ability to be flexible, empathize, as well as give and receive valuable feedback
- Motivate and empower my team to perform well and lead compassionately
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Management Trainee/ Management Assistant
ENTERPRISE HOLDINGS
12.2017 - 10.2021
- A leader in customer service satisfaction and upholds the same standard to all Associates
- Takes an active role in training and development of Associates
- Assists in distributing work assignments to Associates and ensures store maintenance, cleaning and appearance is up to company standards at all times
- Successfully address customer complaints and resolve problems
- Tracks sales expenses by consolidating, analyzing, and summarizing.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Fiscal Technician II
DEPARTMENT OF HEALTH AND HUMAN SERVICES
11.2013 - 11.2017
- Maintain financial and statistical records by posting transactions to journals and ledgers
- Adjusts accounts according to established procedures; reviews and reconciles accounting data
- Prepare accounting system documents
- Conduct regularly scheduled and year-end closing of account ledgers and books as directed
- Process purchase orders, invoices, vendor records, and expense forms as directed.
- Provided expert guidance on fiscal matters to cross-functional teams, ensuring sound decision-making based on accurate financial data.
- Reduced errors in financial data entry by implementing strict quality control measures and training initiatives.
- Monitored outstanding receivables diligently to improve cash flow by initiating timely follow-ups on overdue payments.
- Supported budget development by analyzing historical spending patterns, projecting future expenses, and recommending cost-saving measures.
Education
Accounting -
Voorhees College
Denmark, SC05.2011
Skills
Cross-platform Proficiency
Real-time communication features
Cash Handling
Relationship Building
Creative Thinking
Team Supervision
Decision-Making
Product and Service Sales
Attention to Detail
Timeline
Senior Mobile Expert
T MOBILE
11.2021 - Current
Management Trainee/ Management Assistant
ENTERPRISE HOLDINGS
12.2017 - 10.2021
Fiscal Technician II
DEPARTMENT OF HEALTH AND HUMAN SERVICES
11.2013 - 11.2017
Accounting -
Voorhees College