Antwon Anthony
Chicago,IL
Summary
Experienced retail professional with a proven ability to connect with diverse customers, enhancing their shopping experience and fostering loyalty. Strong interpersonal skills contribute to a positive team environment and effective collaboration. Consistently delivers exceptional customer service with a focus on satisfaction and repeat business. Committed to maintaining a positive attitude and a welcoming atmosphere for both customers and colleagues.
With all those intangibles is what helps work life and real life.
Overview
6
6
years of professional experience
Work History
full-time Manager Sales Associate
Footlocker
2019.02 - 2025.05
- Delivered exceptional customer service through phone and in-person interactions.
- Exceeded customer expectations by providing tailored solutions to specific needs.
- Operated cash registers efficiently, ensuring accurate transactions.
- Stocked and organized shelves to enhance
- product accessibility.
- Suggested complementary items to improve customer satisfaction and sales.
- Encouraged customers to enroll in FLX program, boosting membership engagement.
RA
Mississippi Valley State
2022.09 - 2023.01
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Display leadership
- Keyholder
Stock / Cashier
Family Dollar
2020.06 - 2022.06
- Triaged tickets using Service Now
- Troubleshoot problem with end users
- Active Directory knowledge
- Hardware & Software Support
- Outstanding Customer Service
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Education
No Degree - Business Management
Mississippi Valley State University
Itta Bena, MSAssociate of Arts - Business Accountancy
Monterey Peninsula College
Monterey, CAHigh School - undefined
Simeon Career Academy High School
Chicago, IL06.2018
Skills
- Goal oriented
- Communication
- Avid learner
- Integrity
- Team player
- Proactive approach
- Time tracking
- Strategic planning
- Goal setting
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Coaching and mentoring
- Conflict resolution
- Workflow management
- Project management
- Time management
- Good judgement
- Awareness to reactions
- Decision-making skills
- Good eyesight
Timeline
RA
Mississippi Valley State
2022.09 - 2023.01
Stock / Cashier
Family Dollar
2020.06 - 2022.06
full-time Manager Sales Associate
Footlocker
2019.02 - 2025.05
High School - undefined
Simeon Career Academy High School
No Degree - Business Management
Mississippi Valley State University
Associate of Arts - Business Accountancy
Monterey Peninsula College