Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antwon Barret-Knight

Woodbridge,VA

Summary

Dynamic professional with a proven track record at Silverdiner, excelling in customer service and relationship management. Adept at resolving issues and enhancing customer satisfaction through effective communication and teamwork. Recognized for improving operational efficiency and training staff, while consistently meeting sales goals and maintaining high-quality service standards.

Overview

2026
2026
years of professional experience

Work History

Vendor

Crossmark
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.

Floor Manager

Silverdiner
04.2024 - 04.2025
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Server

Silverdiner
01.2019 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Package Handler

FedEx
10.2021 - 03.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.

Crew Trainer

McDonald’s
02.2015 - 01.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

High School Diploma -

Gar-Field High School
Woodbridge, VA

Skills

  • Issue resolution
  • Relationship management
  • Customer needs assessment
  • Problem-solving
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking Abilities

Timeline

Floor Manager

Silverdiner
04.2024 - 04.2025

Package Handler

FedEx
10.2021 - 03.2022

Server

Silverdiner
01.2019 - 04.2024

Crew Trainer

McDonald’s
02.2015 - 01.2019

Vendor

Crossmark

High School Diploma -

Gar-Field High School

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